Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaquille Forrester

Chicago,IL

Summary

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Captain Waiter

Maple & Ash
Chicago, Illinois
07.2022 - Current
  • Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
  • Ensured a smooth flow of service in the restaurant.
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
  • Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.

COCKTAIL SERVER

Broken Shaker
Chicago, IL
07.2021 - Current
  • Verified inventory levels for ordering purposes.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
  • Provided excellent customer service at all times.

SUPERVISOR

Curaleaf
Skokie, IL
08.2020 - 09.2021
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

LEAD SERVER

Tavern On Rush
Chicago, IL
06.2018 - 03.2020
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Set up banquet functions according to instructions provided by banquet captain or manager.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.

STYLIST

Goorin Brothers
Washington, DC
08.2014 - 04.2017
  • Maintained records of client purchases and services rendered.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Assisted in organizing special events such as pop-up shops or fashion shows.

HOST/SERVER

Old Ebbitt Grill
Washington, DC
10.2013 - 09.2016
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
  • Checked on guests to verify satisfaction with each course
  • Suggested additional items to customers to increase restaurant sales
  • Communicated employee, customer and workplace needs to managers.

Education

High School Diploma -

06.2011

Skills

  • Food and beverage expertise
  • Upselling techniques
  • Customer Service
  • Sales
  • Food Handlers
  • Basset Certification
  • Team Management

Certification

  • SafeServ Certified

Timeline

Captain Waiter

Maple & Ash
07.2022 - Current

COCKTAIL SERVER

Broken Shaker
07.2021 - Current

SUPERVISOR

Curaleaf
08.2020 - 09.2021

LEAD SERVER

Tavern On Rush
06.2018 - 03.2020

STYLIST

Goorin Brothers
08.2014 - 04.2017

HOST/SERVER

Old Ebbitt Grill
10.2013 - 09.2016

High School Diploma -

Shaquille Forrester