Shaquille Forrester
Chicago,IL
Summary
Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Captain Waiter
Maple & Ash
Chicago, Illinois
07.2022 - Current
- Performed opening and closing duties as required including setting up dining room furniture and cleaning work areas after each shift.
- Ensured a smooth flow of service in the restaurant.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
COCKTAIL SERVER
Broken Shaker
Chicago, IL
07.2021 - Current
- Verified inventory levels for ordering purposes.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided excellent customer service at all times.
SUPERVISOR
Curaleaf
Skokie, IL
08.2020 - 09.2021
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
LEAD SERVER
Tavern On Rush
Chicago, IL
06.2018 - 03.2020
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
STYLIST
Goorin Brothers
Washington, DC
08.2014 - 04.2017
- Maintained records of client purchases and services rendered.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted in organizing special events such as pop-up shops or fashion shows.
HOST/SERVER
Old Ebbitt Grill
Washington, DC
10.2013 - 09.2016
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Checked on guests to verify satisfaction with each course
- Suggested additional items to customers to increase restaurant sales
- Communicated employee, customer and workplace needs to managers.
Education
High School Diploma -
06.2011
Skills
- Food and beverage expertise
- Upselling techniques
- Customer Service
- Sales
- Food Handlers
- Basset Certification
- Team Management
Certification
- SafeServ Certified
Timeline
Captain Waiter
Maple & Ash
07.2022 - Current
COCKTAIL SERVER
Broken Shaker
07.2021 - Current
SUPERVISOR
Curaleaf
08.2020 - 09.2021
LEAD SERVER
Tavern On Rush
06.2018 - 03.2020
STYLIST
Goorin Brothers
08.2014 - 04.2017
HOST/SERVER
Old Ebbitt Grill
10.2013 - 09.2016