Shaquille Gant
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic professional that adds value to any organization in need of great collaboration and multitasking abilities. Meets tight deadlines.
Overview
11
11
years of professional experience
Work History
IT/PC Refresh Technician
RLCanning/ MB Financial Bank
Chicago, IL
09.2012 - 02.2024
- Supported projects at 8 different Cook County branches throughout Chicago.
- Distributed equipment and managed updating PCs and laptops with software.
- Assigned image PCs projects; removed and replaced hard drives and memory from PCs.
- Set up workstations with monitors, PCs, and printers at each branch location.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Case Aide
Lutheran social service
Chicago, IL
10.2020 - 10.2023
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained accurate records and documented client data in company databases.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Completed all required Carelogic input related to client services.
Telephone Banker
MB Financial Bank
Rosemont, IL
03.2018 - 06.2019
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.
Freight Cargo Agent
Total Airport Services Inc.
Chicago, IL
07.2017 - 02.2018
- Transported cargo on machines called Transporters to and from machines called Loaders
- Loaded and unloaded cargo on planes using the Power Drive Unit (PDU) system
- Loaded and unloaded cargo using the Loader
Seasonal Merchandise Associate
Macy's
Springfield, IL
09.2016 - 11.2016
- Communicated and coordinated planogram execution with store management.
- Reviewed and organized sales prices of products in the store
- Managed logistics of packaging and display of over 700 merchandise through product
- Printed labels and tags for for-sale merchandise.
Education
BBA - Business Administration
University of Illinois At Springfield
Springfield, IL05-2017
Skills
- Application installations
- Hardware Installation
- Software updating
- Help Desk Support
- Laptop Servicing
- Software Upgrades
- Teamwork and Collaboration
- Equipment Repair
- Highly Professional
- Problem-Solving
- Computer maintenance
- Customer Service
- Transportation
- Client and Family Interviews
- Client Screening
- Payment Processing
- Account Services
- Customer Loan Processing
- New Account Setup
- Conflict de-escalation
Timeline
Case Aide
Lutheran social service
10.2020 - 10.2023
Telephone Banker
MB Financial Bank
03.2018 - 06.2019
Freight Cargo Agent
Total Airport Services Inc.
07.2017 - 02.2018
Seasonal Merchandise Associate
Macy's
09.2016 - 11.2016
IT/PC Refresh Technician
RLCanning/ MB Financial Bank
09.2012 - 02.2024
BBA - Business Administration
University of Illinois At Springfield
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