Shaquille Layne
Sunrise,FL
Summary
Dedicated and knowledgeable Process Assistant with experience in warehouse operations. Collaborated with previous Area Managers to share their inputs and knowledge of running a local team.
A part of my current experience involves assisting in the coordination of process improvement initiatives. Do this by incorporating the highest standards of operating procedures and best practices.
It has been demonstrated that despite being under minimal supervision, I'm very capable of managing and leading teams to meet multiple deadlines. The primary goal is to achieve significant success through continuous motivation, clear mentoring relationships, and the establishment of clear objectives.
Overview
11
11
years of professional experience
Work History
Process Assistant
Amazon
12.2019 - 06.2023
- Occasionally provide vacation coverage for Area Managers during absence.
- Cross-trained existing employees to maximize team performance and agility.
- Achieve compliance with safety protocols and production needs between 60-90 employees.
- Mentally keen to ensure strong, precise communication to deliver direct results and high standards are maintained.
- Track and report metrics using Microsoft Word, Excel, and PowerPoint to prioritize strategic planning.
- Committed to improving industry's techniques, methods, and duties by employing constructive approaches.
- Assist in defining organizational processes, meeting safe productivity standards, and adhering to targeted objectives.
- Assist workers with constructive feedback, which improves morale and productivity.
- Work closely with other Area Managers to ensure labor allocation for efficient and balanced shift.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Delivery Driver
FedEx Express
11.2019 - 01.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Operated light trucks to deliver loads as far as [40] miles from home location.
Customer Service Representative
Publix
03.2012 - Current
- Lead others by example with motivation to strive for top building within district area.
- Manage average of [45] calls per day and resolve average of [70] in-store customer's request within well-timed manner.
- Train new staff members on store operations and customer service standards
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Bachelor of Applied Science - Supervision and ResourceManagement (Human Resources Management
Broward College
Fort Lauderdale, FL12.2023
Bachelor of Applied Science - Technology Management
Broward College
Fort Lauderdale, FL05.2021
Associate of Arts - Business Management
Broward College
Davie, FL12.2017
High School Diploma -
Fort Lauderdale Prep
Lauderdale Lakes, FL06.2013
Skills
- - Fast learner
- - Use critical approaches
- - Interpersonal communication
- - Ensure a safe and positive workplace
- - Coaching and development to others
- - Ambitious to prioritize deadlines
- - Proficient in Microsoft Office
- - Strong knowledge of performance tracking
- - Adapt in any environment
- - Prioritization
Timeline
Process Assistant
Amazon
12.2019 - 06.2023
Delivery Driver
FedEx Express
11.2019 - 01.2021
Customer Service Representative
Publix
03.2012 - Current
Bachelor of Applied Science - Supervision and ResourceManagement (Human Resources Management
Broward College
Bachelor of Applied Science - Technology Management
Broward College
Associate of Arts - Business Management
Broward College
High School Diploma -
Fort Lauderdale Prep
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