SHAQUILLE WOODLY
San Antonio,TX
Summary
To join a highly dynamic, respected, diverse and flexible organization where I can be part of a team that contributes to the success of the organization while gaining experience and knowledge to move forward.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Adjustor
USAA
San Antonio, TX
07.2024 - Current
- Directed claims processing to efficiently prioritize tasks, ensuring maximum productivity.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
- Conducted thorough investigations to detect and address potential fraud indicators, reducing fraudulent claims.
- Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
- Coordinated efforts with internal teams to enhance efficiency and effectiveness in resolving complex claims.
Licensed Insurance Sales Professional
USAA
San Antonio, TX
08.2022 - Current
- Identified opportunities for product improvement based on member feedback.
- Utilized strong organizational skills to prioritize tasks efficiently.
- Adhere to all sales practices, risk procedures, and compliance procedures.
- Effectively able to multitask with portal while engaging members with excellent service.
- Ability to have customized conversations and make recommendations based on conversations with members to make sure they are protected.
Claim Representative
Wells Fargo
San Antonio, TX
04.2022 - 08.2022
- Utilized problem-solving techniques to resolve discrepancies between reported losses and calculated benefits due.
- Assisted customers in completing paperwork required to initiate a claim or provide additional evidence of loss.
- Demonstrated excellent customer service skills when communicating with claimants regarding their claim status.
- Interpreted contracts according to relevant statutes so as not to violate any laws or regulations.
Assistant Manager
Dominos
San Antonio, TX
01.2013 - 10.2021
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Lead a team of 12 supporting overnight stocking and organization of store goods.
- Create and manage team schedules to fit the needs of the store.
Customer Service
QVC
San Antonio, TX
09.2018 - 05.2019
- Greet customers warmly while helping resolve issues with their account.
- Ability to meet customer needs in an accurate and timely manner.
- Follow-up with customers keeping them involved by verifying and updating account information as well as placing orders, refunds and exchanges.
- Ability to work under high stress and high call volumes.
Claims Specialist
JP Morgan Chase
San Antonio, TX
08.2015 - 02.2016
- Provided guidance, support and training to staff on customer service techniques and strategies.
- Created detailed reports on customer satisfaction surveys, key performance indicators and other metrics.
- Effectively diffuse and resolve escalated customer issues.
- Leads daily team huddles to ensure assigned employees understand their roles and responsibilities.
- Ensure a safe and enjoyable work environment for customers and employees.
Education
High School Diploma -
Communications Arts High School
San Antonio06.2011
Skills
- Team Training
- Policy Adjustment Knowledge
- Insurance Industry Knowledge
- Production Goals
- Insurance Recommendation
- Customer Inquiries
- Risk Management
- New Policy Quotations
- Claim investigation
- Policy interpretation
Certification
Property and Casualty License
Auto Adjusting Liscense
Timeline
Auto Adjustor
USAA
07.2024 - Current
Licensed Insurance Sales Professional
USAA
08.2022 - Current
Claim Representative
Wells Fargo
04.2022 - 08.2022
Customer Service
QVC
09.2018 - 05.2019
Claims Specialist
JP Morgan Chase
08.2015 - 02.2016
Assistant Manager
Dominos
01.2013 - 10.2021
High School Diploma -
Communications Arts High School