ShaQuita Bryant
Wilmington,NC
Summary
Detail-oriented individual with a successful track record in front-end management and client relations. Known for fostering team collaboration and implementing process improvements that drive customer satisfaction and operational excellence. Ready to elevate my experience to the next level, and learn new opportunities.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Leon Johnson Trucking Company
11.2025 - Current
- Managed scheduling and coordinated appointments for executive team.
- Assisted in preparing documents and reports for client meetings.
- Maintained organized filing system to enhance document retrieval efficiency.
- Responded to customer inquiries, providing timely and accurate information.
Front End Manager
Bjs Wholesales Club
07.2018 - 07.2025
- Supervised daily operations, ensuring optimal staff performance and adherence to company standards.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented process improvements to enhance inventory management and reduce waste.
- Analyzed sales trends to optimize merchandise placement and drive member engagement.
- Regional Support Team, overseen monthly operational audits for 12 different clubs.
- Leadership Support Trainer, trained any new onboarding candidate that was placed in a leadership role.
- Conducted daily/weekly reports of cash handling procedures.
- Conducted daily deposits to send to bank.
- Orchestrated weekly/monthly meetings via zoom.
- Sent daily reports of progress of sales, and daily reports of membership revenue.
- HR Support promoting hiring events. Process onboarding and termination process.
- Club Support of opening new clubs.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Front End Manager
Sams Club
06.2012 - 06.2018
- Collaborated with cross-functional teams to streamline operational workflows and increase efficiency.
- Developed staff schedules, balancing labor costs with peak business demands effectively.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Conducted regular audits of front-end operations, ensuring compliance with safety protocols and policies.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Coached employees through day-to-day work and complex problems.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Regional Support for Club Openings.
Customer Service Representative
JCPenney
06.2012 - 11.2013
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Assisted team in maintaining accurate inventory levels through diligent tracking and reporting.
- Implemented process improvements for returns handling, streamlining workflow efficiency.
- Trained new staff on customer service protocols, ensuring consistent service delivery.
Case Manager
Durham County Drug Treatment Court
08.2011 - 12.2012
- Developed individualized treatment plans based on client assessments and progress evaluations for at-risk juveniles, and adults.
- Trained new staff on case management processes and best practices for client care.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated support services with community resources to enhance client outcomes.
- Facilitated group therapy sessions, promoting engagement and recovery strategies among participants.
- Monitored case progress and compliance, ensuring adherence to court requirements and treatment protocols.
- Conducted weekly urine test.
Customer Service Representative
Kmart, Sears Holding
06.2006 - 12.2012
- Collaborated with management to develop strategies for addressing customer feedback and concerns.
- Analyzed customer interactions to identify trends, improving service quality and response times.
- Led initiatives to enhance product knowledge among staff, resulting in better customer guidance.
- Mentored junior representatives, fostering a collaborative environment that improved team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, North Carolina, NC12-2012
High School Diploma -
New Hanover High School
Wilmington, NC06-2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Dedicated team player
- Verbal communication
- Deadline oriented
- Invoice processing
Timeline
Administrative Assistant
Leon Johnson Trucking Company
11.2025 - Current
Front End Manager
Bjs Wholesales Club
07.2018 - 07.2025
Front End Manager
Sams Club
06.2012 - 06.2018
Customer Service Representative
JCPenney
06.2012 - 11.2013
Case Manager
Durham County Drug Treatment Court
08.2011 - 12.2012
Customer Service Representative
Kmart, Sears Holding
06.2006 - 12.2012
Bachelor of Science - Criminal Justice
North Carolina Central University
High School Diploma -
New Hanover High School