Summary
Overview
Work History
Education
Skills
Timeline
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Shaquita Hicks

Bourbonnais,IL

Summary

Dedicated professional known for exceptional teamwork and collaboration skills. Experienced in analyzing client needs and implementing effective solutions, ensuring alignment with strategic business objectives and fostering client loyalty.

Overview

16
16
years of professional experience

Work History

Account Manager

Securitas Security Services USA
Joliet, IL
10.2018 - 05.2026
  • Developed and maintained strong client relationships, ensuring satisfaction and loyalty.
  • Coordinated security operations for multiple accounts, enhancing service delivery efficiency.
  • Analyzed client needs and implemented tailored security solutions to exceed expectations.
  • Managed contract negotiations, aligning services with strategic business objectives.
  • Conducted regular performance reviews, identifying areas for improvement in service quality.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Stock Room Associate

Walmart
Kankakee, IL
05.2014 - 10.2017
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Organized stock room layout to enhance accessibility and streamline retrieval processes.
  • Collaborated with team members to optimize workflow efficiency during peak hours.
  • Trained new associates on safety protocols and operational procedures for stock management.

Caregiver

Help at Home Senior Care
Bradley, IL
06.2010 - 10.2014
  • Provided compassionate care to seniors, ensuring comfort and safety in daily activities.
  • Assisted with personal hygiene, grooming, and medication management for clients.
  • Developed individualized care plans tailored to each client's specific needs and preferences.
  • Monitored client health conditions, reporting changes to healthcare professionals promptly.

Education

High School Diploma -

Saint Anne Community High
Saint Anne, IL
05-2009

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Client relationship management
  • Issue resolution
  • Networking skills
  • Team Training
  • Goals and performance
  • Project management
  • Operations

Timeline

Account Manager

Securitas Security Services USA
10.2018 - 05.2026

Stock Room Associate

Walmart
05.2014 - 10.2017

Caregiver

Help at Home Senior Care
06.2010 - 10.2014

High School Diploma -

Saint Anne Community High