Shaquita Hill-Lofton

• Strategic Planning and Vision

- Set the gym's mission, vision, and long-term goals, aligning them with market trends and community needs.

- Develop and implement growth strategies, including expanding services, memberships, or facilities to attract and retain clients.

• Financial Management

- Oversee budgeting, financial planning, and expense management to ensure profitability.

- Track revenue streams, manage cash flow, and optimize pricing strategies for memberships, classes, and personal training services.

- Analyze financial performance and adjust strategies to improve profitability and growth.

• Operations Management

- Ensure the facility is well-maintained, safe, and fully equipped with up-to-date, functional equipment.

- Oversee daily operations, including class scheduling, staffing, and customer service protocols to maintain smooth, efficient gym operations.

- Implement quality standards for hygiene, equipment maintenance, and overall facility upkeep.

• Team Leadership and Development

- Hire, train, and manage a team of fitness instructors, personal trainers, and support staff.

- Create a positive work culture that motivates staff, encourages professional development, and fosters team collaboration.

- Conduct performance reviews and provide feedback to help staff achieve their professional goals.

• Delivered comprehensive case management services

- Conduct intake and assessments to determine participant eligibility for the HCV program.

- Develop individualized housing plans, providing guidance and resources to help clients meet program requirements.

- Assist clients in navigating available services and resources, including job training, financial counseling, and community resources.

• Voucher Management and Compliance:

- Issue and renew vouchers, ensuring compliance with federal, state, and local housing regulations.

- Monitor and document clients' progress and status, maintaining up-to-date case files and records.

- Conduct annual and interim recertifications to confirm participants' continued eligibility.

• Tenant-Landlord Relations:

- Facilitate communication between tenants and landlords, addressing concerns, mediating issues, and providing conflict resolution.

- Assist clients in finding suitable housing that meets Housing Quality Standards (HQS) and coordinate HQS inspections.

• Community Outreach and Education

- Inform clients about their rights, responsibilities, and program guidelines, ensuring they understand housing policies and regulations.

- Collaborate with community organizations to provide clients with access to supportive services, including employment, education, and health services.

• Reporting and Documentation

- Maintain accurate records of all client interactions and program activities, adhering to confidentiality requirements.

- Prepare regular reports on caseload, program status, and client outcomes to assist in program evaluation and improvement.