Shaquita Smith
Baton Rouge,LA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining service operations at Iqor. Excels in problem-solving and critical thinking, adept at handling high-stress situations with professionalism. Demonstrated ability to learn new skills rapidly, ensuring continuous improvement in service delivery. Skilled in active listening and effective communication, significantly improving customer satisfaction. I'm willing and egar to learn different skills to succeed within the company.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Iqor
10.2017 - 12.2023
- Responsible for handling inbound calls for Verizon.
- Responsible for assisting customers with filing their cell phone insurance claim.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
APAC Customer Services
03.2002 - 08.2016
- Responsible for outbound calls BellSouth
- Responsible for setting up long distance and preferred packages
- Responsible for outbound calls for Discover
- Phone merchants with credit card abilitie to accept Discover as a payment option
- Responsible for inbound calls for Medicare Advantage Plans
- Responsible for reaching out to Seniors assist with setting up those with Medicare Part D
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Advisor
Nola Promotions
Metairie, LA
04.2024 - 06.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
General Studies
Meridian Community College
Meridian, MS05.2002
High School Diploma -
Northeast Lauderdale High School
Meridian, MS05.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Willing to learn new skills to succeed within the company
Timeline
Insurance Advisor
Nola Promotions
04.2024 - 06.2024
Customer Service Representative
Iqor
10.2017 - 12.2023
Customer Service Representative
APAC Customer Services
03.2002 - 08.2016
General Studies
Meridian Community College
High School Diploma -
Northeast Lauderdale High School