Shaquita Trogdon
Crewe,VA
Summary
Dynamic owner/operator with extensive experience in managing operations, staff training, and client relations. Skilled in problem-solving and contract negotiation, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Dust2Shine Cleaning Service
Crewe, Virginia
01.2007 - Current
- Oversaw daily operations of cleaning service and scheduled staff assignments efficiently.
- Trained new employees on effective cleaning techniques and customer service standards.
- Developed quality control procedures that improved service consistency and client satisfaction.
- Communicated with clients to address concerns and ensure satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service, engagement, and swift issue resolution.
- Negotiated contracts with clients to secure favorable terms.
- Established pricing models balancing competitiveness with profitability goals.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profit.
- Oversaw the hiring process for new employees, from recruiting to onboarding training.
- Designed marketing strategies that increased client acquisition and improved brand visibility.
- Identified potential risks associated with operations to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Devised and implemented marketing strategies to attract new clients.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Maintained inventory of cleaning supplies and procured materials promptly.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
Front Desk Receptionist
Spring Arbor Assisted Living
Midlothian, Virginia
01.2022 - 03.2024
- Greeted residents and visitors warmly upon arrival at the assisted living facility.
- Managed phone calls, efficiently directing inquiries to appropriate staff members to ensure timely responses.
- Maintained organized records of resident information and daily transactions.
- Assisted with administrative tasks, including filing and data entry for resident files.
- Ensured front desk area remained welcoming and well-stocked with supplies.
- Communicated effectively with staff to relay important information about residents' needs.
- Processed payments, ensuring accurate receipts and appropriate change to enhance customer satisfaction.
- Resolved customer complaints promptly, adhering to established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, and balanced the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Clarified facility policies and procedures to visitors upon request.
- Executed basic bookkeeping tasks and organized document filing efficiently.
- Acknowledged receipt of packages, documented deliveries, and distributed items to appropriate personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, or via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Monitored office supply inventory, placing timely orders to maintain adequate stock levels for operations.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Certificate of Technical Studies - Dental Assistant
Richmond Technical Center
Richmond, VA06-2004
High School Diploma -
John Marshall High School
Richmond, VA06-2004
Skills
- Quality assurance
- Client contract management
- Employee training programs
- Customer relationship management
- Market expansion strategies
- Inventory oversight
Timeline
Front Desk Receptionist
Spring Arbor Assisted Living
01.2022 - 03.2024
Owner/Operator
Dust2Shine Cleaning Service
01.2007 - Current
Certificate of Technical Studies - Dental Assistant
Richmond Technical Center
High School Diploma -
John Marshall High School