Shaquita Welch
Dallas,TX
Summary
I'm very skilled in Customer Service.Having Many years' experiences in but not limited to: Money Handling ,Collections Technical Support,CRM software, Claims, Management, REMOTE work environment, Administrative work/Office Setting Clerk Factory work Courier Driving Remote work Call center environment I pride myself in the fact that I am dedicated, hardworking and always determined to exceed outstanding performance. .I am more than willing to work any schedule, any time, any day. Over the course of my work history, I have gained 10 years of profound knowledge and experience in customer service, 5 years of clerical work, 2 years of courier driving, and an ongoing learning of computer concepts including Computer Programming,HTML Database Management and Website Publication (some college) social media,Web Design, Coding(minor),Technical Support, Call Center, Collections,Troubleshooting, Bill management, Payment Database, Money Handling (8 years), Childcare Services, and Food Server/ Accommodation.
Overview
5
5
years of professional experience
Work History
Claims Specialist
GEICO, Government Employees Insurance
10.2022 - Current
- Investigated issues to determine appropriate coverage and liability for auto claims.
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Processed adjustments and posted refunds.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Payment Recovery Unit/Subrogation Team
- Utilize Arbitration Forums Platform
- Maneuver through Counter Offers and Negotiations from Adverse Carriers
- Send and receive Demands
- Answered constant flow of customer calls with minimal wait times.
Remote Survey Caller
Dynata
06.2022 - 10.2022
- Dynata Survey Calling REMOTE
- Perform at least 200+ outbound calls per shift
- Engage customers using a mix of prepared statements expertise in Politics
- Laminating documents for company employees
- Greet customers with pleasing attitude
- Answer questions and respond to inquiries
- Complete political surveys and documentation
- Utilize the Interviewer Software to document calls and answers.
Mailroom Clerk/Client Services Rep
Canon Solutions
06.2022 - 09.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Co Lead Retail Merchandiser
SAS Retail Services
03.2022 - 06.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
Delivery Courier
FedEx Ground/Mowdy Ent
11.2019 - 12.2021
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Obtained signatures for delivery documents and packages.
- Tracked delivery status and updated customers for expected delivery time.
Remote Technical Support
Iqor
07.2018 - 08.2019
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
Education
Associate Of Science - Computer Programming
East Central Community College
Decatur, MSFull Stack Web Developer In Web Development Candidate - Computer Software And Media Applications
NuCamp Coding Bootcamp
Plano, TexasHigh School Diploma -
Kemper County High School
Dekalb, MS05.2011
Skills
- 70 WPM Typing
- Microsoft Excel
- Policy and Procedure Explanations
- Insurance Coverage Limits
- Excellent Administrative Abilities
- MS Office
- Computer Proficiency
- Customer Service
- Microsoft Outlook
- Clerical Support
- Microsoft PowerPoint
- Insurance Terminology
Timeline
Claims Specialist
GEICO, Government Employees Insurance
10.2022 - Current
Remote Survey Caller
Dynata
06.2022 - 10.2022
Mailroom Clerk/Client Services Rep
Canon Solutions
06.2022 - 09.2022
Co Lead Retail Merchandiser
SAS Retail Services
03.2022 - 06.2022
Delivery Courier
FedEx Ground/Mowdy Ent
11.2019 - 12.2021
Remote Technical Support
Iqor
07.2018 - 08.2019
Associate Of Science - Computer Programming
East Central Community College
Full Stack Web Developer In Web Development Candidate - Computer Software And Media Applications
NuCamp Coding Bootcamp
High School Diploma -
Kemper County High School
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