Ashley Rock
Pleasant Grove,UT
Summary
Dedicated professional with a proven track record of reliability and perseverance in various work environments. Consistently delivers high-quality results and exceeds expectations. Possesses a strong work ethic and the ability to adapt quickly to new challenges. Committed to achieving success through hard work and a positive attitude.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Extended Stay America
01.2020 - Current
- Facilitated guest check-ins and managed payment transactions.
- Managed inventory levels efficiently.
- Ensured eviction processes aligned with local laws.
- Conducted management training focused on strategic planning, monthly goals, and guest retention
- Handled guest inquiries and complaints with professionalism and efficiency.
- Finished comprehensive General Management training at Extended Stay America.
Freight Manager
BigLots
05.2016 - 06.2019
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Supervised team to ensure merchandise was unloaded and stocked in line with planograms.
- Oversaw inventory management systems to ensure accurate tracking of shipments and stock levels.
- Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UTSkills
- Hotel management
- Phone etiquette
- 1000 WPM trained reading
- 70 WPM typing
- Logistics
- Guest relations
- Financial management
- Hospitality
- Conflict resolution
- Cash handling
- Customer Service
- Organizational skills
- Communication skills
- Store management
Timeline
Guest Service Representative
Extended Stay America
01.2020 - Current
Freight Manager
BigLots
05.2016 - 06.2019
High School Diploma -
Pleasant Grove High School