Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shaquitta Evans

San Antonio,TX

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and upselling premium services at Veridie Lux. Excelled in high-pressure environments, leveraging strong multitasking abilities and relationship management skills to foster loyalty and boost sales. Demonstrated expertise in safe food handling and customer service, contributing to a positive and efficient dining experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Wing Daddys
02.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked guests' identification before serving alcoholic beverages.

Bottle Server

Veridie Lux
02.2022 - 06.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.

Bartender

Squeeze Inn Sports Bar
02.2022 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Science - Dental Hygiene

San Antonio College
San Antonio, TX
06.2011

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Memory retention
  • Table Setting

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • First Aid Certification - American Red Cross.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Waitress

Wing Daddys
02.2024 - 08.2024

Bottle Server

Veridie Lux
02.2022 - 06.2023

Bartender

Squeeze Inn Sports Bar
02.2022 - 03.2023

Associate of Science - Dental Hygiene

San Antonio College

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Shaquitta Evans