Shaquivia Bivins
Ocee,FL
Summary
Observant Property Adjuster with over 10 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs. All while providing world class customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
State Farm Insurane
01.2021 - Current
- Conduct prompt and thorough investigations, evaluate facts, interpret laws and regulations, render determinations including compensability
- Registrar claims for set-up, address subrogation and salvage
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
- Conduct on-site inspections to determine cause of loss or use vendor
- Achieved higher success rates in subrogation recoveries by diligently investigating responsible third parties'' liability coverage or assets.
- Assist homeowners by coordinating vendor services, emergency repair
- Follow up on potentially fraudulent indicators initiated by claims process
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Used Xactimate to compile estimates for personal property and structure damage.
Total Loss Adjuster
Liberty Mutual Insurance
01.2017 - 01.2019
- Contact Insured in a timely manner to investigate, explain coverage, and discuss next steps in the process while providing great customer service
- Investigates, evaluates, negotiates, and settles auto claims
- Follow all state regulations and follow guidelines in standard work procedure for handling each claim, issue payments in timely matter
- Handle any denials or partial not covered under policy
- Manages, handles and resolves the complex Total Loss claims
- Evaluate and negotiate legal liability, coverage and settles claims within prescribed procedures and authority
- Negotiates settlements within prescribed authority and explains denials to policyholders
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Enhanced customer satisfaction by promptly and accurately assessing total loss claims.
- Kept current on insurance regulations, laws, policies and procedures.
Licensed Telephone Claims Adjuster
GEICO
01.2014 - 01.2016
- Consistently deliver a remarkable customer experience through claims handling
- Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage, determine legal liability and extent of damage to persons and property, which may require contact by telephone, email, correspondence, etc
- Contact insured and claimants, Issue payments when needed in a timely and accurate matter
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Makes effective use of loss management techniques
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Assessed complex claims and accurately determined value of damages.
- Kept current on insurance regulations, laws, policies and procedures.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Education
High School Diploma -
Hungerford Prep High School
Orlando, FL05.2006
Skills
- Xactimate Proficiency User
- Critical Thinking
- Problem solving
- Excellent communication & verbal skills
- Multitasking Abilities
- Organizational skills
- Investigative skills
- Analytical Skills
- Attention to Detail
Certification
Active 620 Florida Adjuster License, including stacks states TX, PA, NJ, KY, RI, NH, AL, MS, CT, MA, GA, NC, SC, VA
Timeline
Property Field Adjuster
State Farm Insurane
01.2021 - Current
Total Loss Adjuster
Liberty Mutual Insurance
01.2017 - 01.2019
Licensed Telephone Claims Adjuster
GEICO
01.2014 - 01.2016
High School Diploma -
Hungerford Prep High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Rose-Mika AgenorRose-Mika Agenor
Customer Service Agent at Safeco InsuraneCustomer Service Agent at Safeco Insurane