Shaquoya Johnson
Killeen,US
Summary
Experience in providing over 5 years in customer service and data entry. Provided high quality essential service in various fast paced environments. Flexible worker with strong abilities in time management and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deposit Risk Specialist
First National Bank Texas
Killeen, US
12.2021 - 05.2024
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Conducted interviews with customers, employees and witnesses related to fraud cases.
- Utilized automated systems for tracking, monitoring and analyzing suspicious transactions.
Billing Specialist
Spectrum
Austin, US
04.2021 - 10.2021
- Answer incoming and outgoing calls.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Investigated incorrect billings and processed refunds as necessary.
- Implemented new policies related to billing processes when required.
Credit Card Advocate
TTEC
Temple, US
08.2019 - 02.2021
- Provided customer service and support to patients, families, and healthcare providers.
- Maintained up-to-date knowledge of relevant laws and regulations governing the provision of healthcare services.
- Assist with premium payments.
- Verified patient demographics and insurance information in electronic system.
Education
Certificate - Medical Billing & Coding
Vista College
Killeen, TX, US10.2021
Diploma -
Killeen High School
Killeen, TX, US06.2010
Skills
- Data Entry
- Office experience
- Organizational skills
- Time management
- Microsoft Office
- Customer service
- Microsoft Excel
- Windows
- Attention to Detail
- Data Management
- Inbound and Outbound Calling
- Technologically savvy
- Typing 42 WPM
- Spreadsheets
Certification
- AED Certification
- Medical Billing Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deposit Risk Specialist
First National Bank Texas
12.2021 - 05.2024
Billing Specialist
Spectrum
04.2021 - 10.2021
Credit Card Advocate
TTEC
08.2019 - 02.2021
Certificate - Medical Billing & Coding
Vista College
Diploma -
Killeen High School