Shaqwan Baker
Williamstown
Summary
Dynamic General Manager with a proven track record at IHOP, excelling in operations management and team building. Successfully implemented strategies that boosted sales and profitability while fostering a positive work environment. Skilled in problem resolution and training, ensuring high employee satisfaction and exceptional service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
03.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Banquet Captain
The Mansion on Main Street
04.2017 - 10.2020
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Banquet Manager
The Mansion On Main Street
10.2017 - 03.2020
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for Number-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Education
High School Diploma -
Lindenwold High School
Lindenwold, NJ2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
Certification
Servsafe
Timeline
General Manager
IHOP
03.2020 - Current
Banquet Manager
The Mansion On Main Street
10.2017 - 03.2020
Banquet Captain
The Mansion on Main Street
04.2017 - 10.2020
High School Diploma -
Lindenwold High School
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