Shaqweta Summerville

• Accessions all lab specimens with aid of LIS.
• Answers phone and routes technical questions to appropriate staff
• Maintains cleanliness of the laboratory
• Aids in preparation of laboratory samples for analysis
• Inventories linens, lab coats and personal protection equipment; orders, sorts, organizes and stores lab supplies
• Performs disposal of biohazardous waste in accordance with department policy.
• Implemented lab procedures to prevent errors and protect staff.
• Maintains departments files and scan paperwork
• Assists lab personnel as needed
• Pick up and deliver specimens, documents, supplies and equipment as requested to include the public health centers, the courthouse and any other area where the District is providing services which would involve either of the SNHD laboratories
• Performs related duties as assigned
• Performs basic office and clerical duties as needed

To assist in providers with routine tests used in diagnosis and treatment of disease.

Receive,and log external lab results and slides in the laboratory log book on a daily basis in a complete and legible manner.

To review the log daily to ensure all external reports and slides have been delivered per the external lab's turn around time regarding the compliance reports.

To follow up with external labs when turnaround schedule is not being met and ensure timely receipt of all reports and slides.

To Courteously, and professionally and directly inform via telephone,the patient/patient's designated representative of external and internal lab results in a timely manner,pursuant to Lab procedure Manual.

To obtain Moh's training acknowledgement form from each Moh's position.

To access scheduling program and schedule surgical procedures for patients as needed.

To be aware of and strictly comply with all OSHA(safety) and CLIA(lab certification and registration) and HIPPA(patient confidentiality)regulations in the performance of all aspects of the position.

To efficiently organize,file and be able to locate all lab reports,requests and information regarding current disposition of all lab work product.

To operate, clean and sterilize laboratory equipment,glassware,instruments,ensuring a clean work area at all times.

To courteously,professionally and in a timely manner,respond to routine laboratory inquires both internal and external,whether in writing,in person or over the phone.Order Lab Supplies as needed.

To participate in continuing education through required meeting attendance,including in-service meetings and educational programs.

To participate in cross training for other employees as requested.

Perform other duties as assigned.

Receives and process all incoming specimens. Split Samples as needed. Verify patient information, tests and clinical information found on requisitions.

Accurately enters patient information into SIS. Identifies problems with specimens and missing information etc. Log problem information and resolve the problems. Call Doctor office & Hospitals to verify if stat results were received that day. Assigns specific computer generated ID numbers for specimens. Centrifuge samples as needed and required. Log in every patients specimens received on log. Store specimens at the end of the evening. Load samples into the chemistry, hematology, coagulation and Hormone machines.

Labels samples and freezes units for final packing within required time frame.

Participates in unit management according to SOP. Collects and process donor samples for processing and testing. Records weight of product and samples.

Packs units for final shipment, packs samples and prepare shipping box to send samples to testing lab. Monitors stored product to ensure time

requirements are met. Monitors and reports working conditions of equipment. Maintains active communication with other service areas to ensure accurate documentation and quality. Completes all necessary documentation. Print daily reports to such as freezer charts, Reading samples & Daily Highs and lows report to ensure they are normal limits. Maintains supplies and reports all unsafe conditions to management. Stage products for monthly shipments through the BOL. Perform Monthly alarm checks for both freezers. Process samples for various programs such HBS, Anti-D, NSP, and Denovo. Operate PBS Lite machine with GVS program to track all samples, Process Whole Blood with samples for other testing. Pay Donors for their donations according to the program they are in Through GDP.

Maintain and update most current and accurate client information. Review and assign accounts in file to properly reflect current creditor as provided from statements. Obtains necessary documents and information from engagement law firm's client process and prepare files. Responsible for one on one telephone orientations with engaged clients outlining services provided by Morgan Drexen while addressing their concerns whereas legal advice is not needed. Provide courteous attention to each client until RTN status is achieved. Maintain the security of all client information. Prepares files for QC review and approval in order to move file from enrolled status to RTN Status.

Receive inbound calls from customers regarding billing questions for AT & T

services( U verse TV, Internet, home phone) and service modifications

Resolves customer complaints, Answer incoming calls, customer request and

Inquires about Wireless, TV, Internet, and home phone quotes and promotions. Run customers credit to set up accts. Process payments through Express pay from checking, debit or credit card. Enroll customers into auto pay system. Applies credit adjustments to accts. Updates Customer Information, Inputs new customer information into CRM system. Stay current on Promotions,procedures, product updates and system changes. Set up appointments for service with a technician. Detail notes on each customer account to be updated as customer calls in.

Jul 2009 Responsible for accurate processing of settlement checks, tracking of Federal Express of such checks and keeping accurate records in MDIS of all

Settlement Processing. Audits settlements for accuracy prior to MDIS export.

Settlements must accurately show client name, account number, original debt number, original debt amount, settled debt amount & pertinent information on the creditor including a full physical address, contact name, & due date. Scanned settlement info must exactly match information entered in MDIS from settlement Officer or settlement gets kicked back for re-entry. Exports edited settlements via MDIS program into Quickbooks export file. Processes printed checks. Completes name and account number on check and makes sure check goes into correct fed ex envelope for delivery, along with copy of settlement.