Shara C. Webb
Jacksonville,Fl
Summary
Personable communications expert. Respected leader of creative teams, implemented marketing strategies for growth in personal business and Corporations. Conceptualized and orchestrated marketing campaigns that effectively reinforced growth of business. Implemented and trained staff on customer service and telephone techniques. Awarded the highest award given by Corporation for Communications, training and Leadership. Highest unit growth in State of Georgia. Who's Who 2015, for Women Entrepreneurs.
Overview
37
37
years of professional experience
Work History
Sales Director
Mary Kay Cosmetics
10.1995 - 08.2018
- Developed marketing programs and communication strategies for personal business
- Resulting in home based business six figure income
- Trained and recruited new consultants and mentored and trained in the art of Communication and Support of customer
- Mentored and trained consultants on business building, telephone techniques, diffusing situations that may arise
- Mentored and trained consultants on how to money manage their business and increase population for business
- Focus on Customer Service
- Taught classes to Directors and Consultants, 'The Importance of Great Customer Service For Your Business'
Business Manager
Eye Associates
04.1988 - 10.1995
- Hired and trained Front Desk Associates on Communication with patients and Staff
- Taught telephone techniques and scheduling
- Communicated with other physician offices and staff
- Representative for practice in Community Activities and Hospital
- Managed day to day operation of practice
- Published in 'Ophthalmology Times', 'How To Transform Your Waiting Room'
Personnel Manager
Medical Center Home Health
09.1986 - 05.1988
- Interviewing and hiring staff for Home Health Office
- Communicate effectively with staff for placement
- Communicate with new clients and families using services
- Initial client assessment and matched the right professional to their needs
Office Manager for the Department of Medical Oncology
Allegheny General Hospital
03.1981 - 09.1986
- Worked with 40 bed inpatient unit, 5 Oncologists, 1 Satellite Office and Outpatient Clinic
- Managed day to Day operations for the Division of Medical Oncology
- Reported all travel for 6 physicians, constant communication with patients
- Administrative support of Department Head
- Prepared for JCAH review
- Maintained practice for ADA and OSHA guidelines
- Grant initiation and preparation for Department every year
- Trained office Staff
- Developed yearly budget for Department
Education
Academic Diploma -
Brooks County High School
Quitman, GeorgiaCertified in Interior Design -
New York Institute of Art and Design
01.1995
Associates Degree -
University of Pittsburgh
Pittsburgh, Pa01.1984
Graduate - Medical Assisting
Training Unlimited
Valdosta, Ga01.1972
Skills
- Marketing Strategies & Campaigns
- Customer Service
- Creative Team Leadership
- Communication Strategies
- Telephone Skills and Training
- Skilled Transcriptionist
- Insurance Billing
- Coding and insurance verification
- Budget initiation and management
- Reviewed patient accounts for accuracy
- Trained and mentored new staff members
- Customer service awards
- Professional Transcriptionist
- Development of Training Materials
- Sales & Support
- Public & Media Relations
- New Product Launch
- Front Office Operations
- Accounting/Bookkeeping
- Grant applications and process
- Processing of patient payments for visits
- Worked with multiple computer systems
- Frontline medical office experience and trained new staff members on front desk systems
Awards
- Jury Foreman, Criminal Cases, 04/2017
- Who's Who for American Women Entrepreneurs, 2015
- Go-Give highest award given to Sales Directors from Mary Kay Cosmetics, Inc.
- Top Unit Growth in the State of Georgia, 2007
- $400.00 Unit Sales Award, 2007
- Employee of the Quarter, Lucy's Gift Boutique, 04/2012
Training
- How To Win Friends and Influence People, John Maxwell
- Multiple classes on Medical Management
Softwaretechnology
- Microsoft Word
- Excel
- PowerPoint
- Spreadsheets
Accomplishments
Mastered skills of communication to lead staff and train on customer service to increase sales and in medical ield to increase patient population for the practice.
I won the use to 10 free cars from Mary Kay Cosmetics. The company awarded me the highest award it gives to Sales Directors and it was the "Go Give" .
I won many trips totally funded by Mary Kay Corp for achieving goals set by the Corporation. I achieved the "Most improved Unit in the State of Georgia and my unit achieved Over $400.000 in sales. I was awarded Who's Who for American Women Entrepreneurs in 2015.
Timeline
Sales Director
Mary Kay Cosmetics
10.1995 - 08.2018
Business Manager
Eye Associates
04.1988 - 10.1995
Personnel Manager
Medical Center Home Health
09.1986 - 05.1988
Office Manager for the Department of Medical Oncology
Allegheny General Hospital
03.1981 - 09.1986
Certified in Interior Design -
New York Institute of Art and Design
Associates Degree -
University of Pittsburgh
Graduate - Medical Assisting
Training Unlimited
Academic Diploma -
Brooks County High School
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