Shara Samano
Los Angeles,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
StorQuest Self Storage
Culver City, CA
09.2024 - 01.2026
- Assisted in managing daily operations, ensuring smooth store functionality and customer satisfaction.
- Trained and supervised team members, enhancing productivity and employee engagement.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Guest Service Associate
Universal Studios
Hollywood, CA
04.2016 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction .
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Part Time Caregiver
CareHere
Van Nuys, CA
01.2017 - 11.2020
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Medical Assisting
UEI College - Cerritos
Cerritos, CA06.2021
Skills
- Verbal/Written Communication
- Customer experience
- Problem-solving
- Work Planning and Prioritization
Timeline
Assistant Store Manager
StorQuest Self Storage
09.2024 - 01.2026
Part Time Caregiver
CareHere
01.2017 - 11.2020
Guest Service Associate
Universal Studios
04.2016 - 08.2024
Associate of Science - Medical Assisting
UEI College - Cerritos
Skills
- Problem-Solving Skills
- Time Management