Shara Smith
Hamilton,OH
Summary
Dynamic Peer Support Specialist with a proven track record at Monday Correctional, adept in recovery guidance and boundary setting. Successfully facilitated peer-led support groups, enhancing community engagement and client reintegration. Skilled in substance abuse awareness, I fostered a safe environment for open discussions, driving impactful outcomes for individuals in crisis.
Overview
2023
2023
years of professional experience
Work History
Peer Support Specialist
Monday Correctional
- Provided emotional support and guidance to individuals in crisis situations.
- Assisted clients in developing coping strategies and life skills for successful reintegration.
- Facilitated peer-led support groups to foster community and shared experiences.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Customer Service Manager
Walmart
- Led customer service team to enhance service quality and improve customer satisfaction ratings.
- Developed training programs to upskill staff and streamline customer interaction processes.
- Implemented feedback mechanisms to identify trends and address customer concerns promptly.
- Analyzed customer service metrics to drive operational improvements and increase efficiency.
- Managed staffing schedules to ensure optimal coverage during peak shopping hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assembly Line Worker
Valeo Climate Control
Hamilton, OH
05.2020 - 09.2022
- Operated assembly line equipment to ensure efficient production flow.
- Assembled climate control components following quality standards and safety protocols.
- Conducted routine inspections to maintain product integrity and operational efficiency.
- Collaborated with team members to enhance workflow and minimize downtime.
Team Leader
StarTek
Hamilton, OH
07.2017 - 04.2020
- Led team in delivering exceptional customer service through effective communication and problem-solving techniques.
- Trained and mentored new team members on operational procedures and company policies, fostering a collaborative environment.
- Monitored performance metrics to identify areas for improvement, implementing strategies to enhance efficiency and productivity.
- Coordinated scheduling and workflow management to ensure optimal resource allocation and timely project completion.
Education
GED -
Grossmont Adult School
El Cajon, CA07-2010
Skills
Peer support ethics
Recovery guidance
Boundary setting
Substance abuse awareness
Timeline
Assembly Line Worker
Valeo Climate Control
05.2020 - 09.2022
Team Leader
StarTek
07.2017 - 04.2020
Peer Support Specialist
Monday Correctional
Customer Service Manager
Walmart
GED -
Grossmont Adult School