Shara Ungs
Cedar Falls,IA
Summary
Proven at enhancing customer satisfaction, I excel in guest relations and maintaining high standards of cleanliness, as demonstrated at Good Samaritan Society. With a strong work ethic and excellent communication skills, I effectively solved problems and improved service efficiency, showcasing reliability and initiative in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Greeter
Piazza
01.2024 - Current
- Company Overview: University Of Northern Iowa
- Enhanced customer satisfaction by providing friendly and efficient service upon entry
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests
- Acted as first point of contact for visiting customers
- Fielded customer complaints and notified managers
- Provided customer service by scanning ID's and swiping gift cards, answering questions, and assisting customers in finding a place where they can purchase gift cards
Pizza Maker
Piazza
08.2023 - Current
- Company Overview: University Of Northern Iowa
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment
- Developed strong time management skills by juggling multiple tasks during peak hours without compromising quality
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times
- Topped pizzas with right ingredients based on the daily menu
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking
- Used pizza cutter to slice pizzas according to size and manager specifications
- Operated grills, fryers and ovens to cook food items
Housekeeper
University of Northern Iowa Housing and Dining
Cedar Falls, Iowa
05.2024 - 08.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash and recycling throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Monitored cleanliness of lobby other common areas.
Housekeeper
Good Samaritan Society
West Union, IA
05.2023 - 08.2023
- Enhanced resident satisfaction by ensuring thorough cleaning and timely room turnovers
- Maintained a spotless environment for residents through diligent daily housekeeping tasks
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Prioritized residents comfort through attentive service, responding swiftly to special requests or concerns
- Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Disposed of trash and recyclables each day to avoid waste buildup
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Education
Some College (No Degree) - English Education
University of Northern Iowa
Cedar Falls, IASkills
- Guest relations
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Initiative and self-motivation
- Strong work ethic
- Reading comprehension
- Conflict mediation
- Effective problem-solving
Certification
Teenage Mental Health Certification
Google Certification
References
References available upon request.
Timeline
Housekeeper
University of Northern Iowa Housing and Dining
05.2024 - 08.2024
Greeter
Piazza
01.2024 - Current
Pizza Maker
Piazza
08.2023 - Current
Housekeeper
Good Samaritan Society
05.2023 - 08.2023
Teenage Mental Health Certification
Google Certification
Some College (No Degree) - English Education
University of Northern Iowa
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