Summary
Overview
Work History
Education
Skills
Timeline
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Sha'rae Banks

Denver,CO

Summary

Dynamic professional with a proven track record at Anthem Blue Cross Blue Shield, enhancing customer satisfaction through expert resolution of inquiries and meticulous data management. Skilled in data entry and customer service, I excel in maintaining confidentiality and regulatory compliance. Demonstrated ability to build trust and efficiently manage multiple tasks, contributing to operational excellence and positive client outcomes. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Lead

Brow Aurora
Aurora, CO
11.2020 - 09.2024
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Front stock and back stock inventory restock inventory as needed
  • Cash handling.
  • Front desk, IDS, labeling, answering phones providing customer service
  • Managed weekly inventory of cannabis products and supplies.
  • Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
  • Assisted with stocking shelves with new merchandise when it arrives at the store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Data Entry Membership Enrollment & Billing

Anthem Blue Cross Blue shield
Denver, CO
08.2017 - 03.2018
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Utilized specialized software applications related to the job role.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Answered customer inquiries regarding billings, payments, account status.
  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan member, providers and employer groups by answering benefit questions, resolving issues and educating callers
  • Responds to inquiries concerning enrollment process and maintains enrollment database

Home Health Aide

Blue Spruce home Health care INC
Denver, CO
02.2016 - 07.2017
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Provide medication at set schedule ,Prescription pick up and Ordering
  • Provide top customer service throughout each day to 2+ patients

Education

High School Diploma -

Montbello High School
Denver, CO
05-2008

Skills

  • Data Entry
  • Customer Service
  • 2 years of Data Entry experience
  • Cash handling experience
  • Customer Education
  • Online order management
  • Packaging products
  • Supporting medical patients
  • Regulatory Compliance
  • Loyalty promotion
  • Maintaining confidentiality
  • Preparing packages
  • Changing out tills
  • Weighing products
  • Care Plan Management

Timeline

Lead

Brow Aurora
11.2020 - 09.2024

Data Entry Membership Enrollment & Billing

Anthem Blue Cross Blue shield
08.2017 - 03.2018

Home Health Aide

Blue Spruce home Health care INC
02.2016 - 07.2017

High School Diploma -

Montbello High School

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Sha'rae Banks