SHARAE TALLEY
VERONA
Summary
Customer service representative with over eight years of experience in conflict resolution and client education. Proven ability to manage high-stress situations while ensuring swift resolutions and client satisfaction. Committed to fostering loyalty through effective communication and collaboration within teams.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
CONDUENT/AETNA
08.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Responded promptly to inquiries via phone, email, or chat support systems.
- Managed inquiries on claims and policy changes, facilitating timely resolutions for clients.
- Educated clients on policy details, coverage options, and available benefits.
- Assisted customers with enrollment in health insurance plans and handled administrative tasks.
- Maintained accurate records of client interactions and policy documents, supporting effective service delivery.
- Tracked policy renewals and expiration dates to manage timely notifications.
- Assisted clients with transportation services and coverage options, ensuring clarity and satisfaction.
Customer Service Representative
Modivcare
03.2024 - 08.2025
- Resolved customer complaints empathetically, fostering loyalty and driving repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for both customers and company.
- Responded promptly to customer inquiries about products and services, ensuring informed decision-making.
- Managed high-stress situations professionally during dispute resolution, promoting positive customer experiences.
24HR BANKER
US Bank
12.2022 - 03.2024
- Educated customers on banking products and services, improving their understanding of features and benefits for informed decision-making.
- Built strong customer relationships through exceptional service and personalized advice, fostering loyalty and repeat business.
- Delivered prompt and professional responses to customer concerns, ensuring satisfaction.
- Guided customers through account setup, closures, loan applications, and new service sign-ups, ensuring a seamless banking experience.
- Maintained strict compliance with banking regulations to ensure a secure environment for clients.
INSURANCE AGENT
Assurant
04.2021 - 12.2022
- Developed strong client relationships through effective communication and high-quality customer service.
- Managed policy renewals to ensure timely processing and accurate coverage updates.
- Educated clients on insurance coverage importance, fostering trust and loyalty.
- Resolved customer inquiries swiftly to enhance satisfaction and retention.
- Prioritized client needs to uphold exceptional customer service standards.
- Streamlined customer issue resolution to nurture lasting relationships.
- Communicated consistently with clients to enhance partnership strength.
- Optimized policy management processes for efficiency and accuracy.
Education
MEDICAL BILLING & CODING -
CDI
Paterson, NJ06-2021
HIGH SCHOOL DIPLOMA -
Pccc
Paterson, NJ06-2010
Skills
- Customer service and support
- Call management
- Client relations
- CRM software proficiency
- Banking operations support
- Data management
- Microsoft Excel
- Office applications
- Problem resolution
- Problem solving
- Active listening
- Critical thinking
Timeline
Customer Service Representative
CONDUENT/AETNA
08.2025 - Current
Customer Service Representative
Modivcare
03.2024 - 08.2025
24HR BANKER
US Bank
12.2022 - 03.2024
INSURANCE AGENT
Assurant
04.2021 - 12.2022
MEDICAL BILLING & CODING -
CDI
HIGH SCHOOL DIPLOMA -
Pccc