Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sharanda Jackson

Lexington,NC

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinical Research Coordinator

Dartmouth-Hitchcock, Medical Center Dr
11.2021 - Current
  • Led Bi-weekly team meetings
  • Collected data and followed research protocols, operations manuals, and case report form requirements
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
  • Participated in team-building activities to enhance working relationships
  • Followed informed consent processes and maintained records
  • Collected and entered data into EDC
  • Developed and maintained courteous and effective working relationships
  • Used coordination and planning skills to achieve results according to schedule
  • Maintained accurate and up-to-date case report forms and source documents for traceability
  • Collected, evaluated, and modeled collected data
  • Exercised leadership capabilities by successfully motivating and inspiring others

Clinical Administrative Intern

Brattleboro Memorial Hospital
Brattleboro, VT
06.2024 - 08.2024

•Participated in quality improvement projects aimed at enhancing
organizational performance, lowering operational costs, and
improving overall patient care delivery systems.


•Streamlined administrative processes for a more organized and
efficient healthcare environment.


•Spearheaded and implemented new projects to expand scope of
engagement.


•Developed strong relationships with stakeholders through regular
communication updates, fostering trust and confidence in the team's
ability to deliver results.


•Developed comprehensive project plans with clear timelines,
milestones, and budget requirements, ensuring timely delivery of
high-quality results.

• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.


•Prepared detailed reports on project status for stakeholders,
ensuring transparency and alignment with objectives.


•Implemented continuous improvement initiatives to optimize project
outcomes while maintaining cost-effectiveness.


•Improved population health outcomes by implementing advanced
informatics strategies and data-driven decisions.


•Collaborated with interdisciplinary teams to design, develop, and
implement population health management initiatives.

Clinical Research Coordinator

Accellacare Of Winston
03.2021 - 11.2021
    • Collected data and followed research protocols, operations manuals and case report form requirements
    • Screened 50 patient records, databases, and physician referrals to identify prospective candidates for research studies per day
    • Collected, evaluated and modeled collected data
    • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
    • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
    • Maintained compliance with protocols covering patient care and clinical trial operations
    • Followed informed consent processes and maintained records
    • Developed and maintained courteous and effective working relationships
    • Used Microsoft Word and other software tools to create documents and other communications
    • Performed vital signs and venipuncture

Senior Laboratory Technologist

Laboratory Corp Of America Holdings
12.2010 - 02.2021
  • Handled clinical trial specimens according to general and research laboratory protocols to maximize accuracy and precision of results
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, GCP, and other regulatory standards
  • Worked with principal investigator and sponsors to facilitate daily trial activities and provide quality results
  • Reduced turnaround time on lab results by 30% through advanced instrumentation use
  • Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity
  • Maintained compliance with research protocols
  • Recorded, reported, and posted test results using LCLS
  • Executed corrective actions when test controls were outside specified limits
  • Drove operational improvements which resulted in savings and improved profit margins
  • Trained and provided guidance to employees
  • Investigated and resolved issues related to laboratory processes and procedures
  • Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions
  • Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders
  • Followed safety protocols and precautions for safe and hazard-free work environment
  • Prepared reports to document laboratory results and findings

Education

Master of Science - Healthcare Administration

University of North Carolina
Wilmington, NC
12.2023

Bachelor of Science - Biological Sciences

North Carolina State University
Raleigh, NC
2009

Skills

  • Healthcare Administration
  • Patient Care
  • HIPAA
  • Clinical Safety
  • Staff Management
  • Operations Oversight
  • Profit improvements
  • Procedure assessments
  • Quality control
  • Policy Development
  • Clincard
  • Epic
  • OnCore
  • Risk Mitigation Strategies
  • OnBase
  • Case Management Tools
  • Conflict Resolution

Certification

  • Excel Fundamentals- Formulas for Finance, Corporate Finance Institute
  • IPS for Non-employment Practitioners, IPS Employment Center
  • IHI Open School Basic Certificate in Quality and Safety, IHI
  • Cell and Gene Therapy, Icon plc
  • IBC Community Members, CITI Program

Accomplishments

  • Collaborated with 3 in the development of study coordinator training manual.
  • Documented and resolved EDC issues which led to documentation improvements.


Timeline

Clinical Administrative Intern

Brattleboro Memorial Hospital
06.2024 - 08.2024

Clinical Research Coordinator

Dartmouth-Hitchcock, Medical Center Dr
11.2021 - Current

Clinical Research Coordinator

Accellacare Of Winston
03.2021 - 11.2021

Senior Laboratory Technologist

Laboratory Corp Of America Holdings
12.2010 - 02.2021

Master of Science - Healthcare Administration

University of North Carolina

Bachelor of Science - Biological Sciences

North Carolina State University
Sharanda Jackson