Sha'Randa Russell
Atlanta,GA
Summary
Diligent Customer Service Rep with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Peach Blossom Home Care
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Staffing Coordinator
Global Diagnostics
12.2017 - 05.2022
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Staffing Coordinator
Rem-Kiks Health Care Services
08.2014 - 12.2017
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
CNA
Northeast Heaalth and Rehab
04.2009 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Sadie Mays Health and Rehab
11.2006 - 04.2009
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
St Joseph Healthcare
02.1999 - 10.2006
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
Associate of Applied Business - Health Care Management
Southwestern College
Dayton, OH01-2004
High School Diploma -
ISUS Tech Prep
Dayton, OH05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Peach Blossom Home Care
05.2022 - Current
Staffing Coordinator
Global Diagnostics
12.2017 - 05.2022
Staffing Coordinator
Rem-Kiks Health Care Services
08.2014 - 12.2017
CNA
Northeast Heaalth and Rehab
04.2009 - 08.2014
CNA
Sadie Mays Health and Rehab
11.2006 - 04.2009
CNA
St Joseph Healthcare
02.1999 - 10.2006
Associate of Applied Business - Health Care Management
Southwestern College
High School Diploma -
ISUS Tech Prep
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