Overview
Work History
Education
Skills
Timeline
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Sharanjit Gakhal

Federal Way,WA

Overview

8
8
years of professional experience

Work History

Billing Specialist

WCT Logistics Llc
06.2022 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Developed and maintained billing procedures to make timely payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Store Manager

Finish Line
01.2021 - 02.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Associate

North Face
12.2023 - 02.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.

Concierge

Pillar Security Services
03.2016 - 01.2021
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Enhanced building security by conducting regular patrols and monitoring CCTV systems.

Barista

Tim Hortons
01.2016 - 12.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Associate of Arts - Human Resources Management

Centennial Collage
Toronto
09.2016

Bachelor of Arts - Public Adminstration

MCM D.A.V Collage
Chandigarh
05.2014

High School Diploma -

Cambridge International School
Jalandhar
03.2014

Skills

  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Claims Processing
  • Customer Engagement
  • Payment posting
  • Billing and Invoicing
  • Microsoft Office

Timeline

Store Associate

North Face
12.2023 - 02.2024

Billing Specialist

WCT Logistics Llc
06.2022 - Current

Store Manager

Finish Line
01.2021 - 02.2023

Concierge

Pillar Security Services
03.2016 - 01.2021

Barista

Tim Hortons
01.2016 - 12.2016

Associate of Arts - Human Resources Management

Centennial Collage

Bachelor of Arts - Public Adminstration

MCM D.A.V Collage

High School Diploma -

Cambridge International School

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Sharanjit Gakhal