Sharanjit Gakhal
Federal Way,WA
Overview
8
8
years of professional experience
Work History
Billing Specialist
WCT Logistics Llc
06.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Store Manager
Finish Line
01.2021 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Associate
North Face
12.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Concierge
Pillar Security Services
03.2016 - 01.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
Barista
Tim Hortons
01.2016 - 12.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Associate of Arts - Human Resources Management
Centennial Collage
Toronto 09.2016
Bachelor of Arts - Public Adminstration
MCM D.A.V Collage
Chandigarh05.2014
High School Diploma -
Cambridge International School
Jalandhar 03.2014
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Customer Engagement
- Payment posting
- Billing and Invoicing
- Microsoft Office
Timeline
Store Associate
North Face
12.2023 - 02.2024
Billing Specialist
WCT Logistics Llc
06.2022 - Current
Store Manager
Finish Line
01.2021 - 02.2023
Concierge
Pillar Security Services
03.2016 - 01.2021
Barista
Tim Hortons
01.2016 - 12.2016
Associate of Arts - Human Resources Management
Centennial Collage
Bachelor of Arts - Public Adminstration
MCM D.A.V Collage
High School Diploma -
Cambridge International School