Sharay Brooks
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Voulenteer
Retirement Home
Ocala, FL
05.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Applebee's Neighborhood Grill & Bar
Pembroke, FL
01.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Package Handler
FedEx:Ground
Ocala, FL
02.2023 - 01.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Labeled parcels accurately according to company guidelines.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Customer Service Representative
Uhaul Moving And Storage
Ocala, FL
06.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Education
Bachelors Degree - Communications
Florida International University
Miami, FL05-2026
Skills
- Recordkeeping
- Time Management
- Problem-Solving
- Public Speaking
- Active Listening
- Cultural Awareness
- Calm Under Pressure
- Verbal Communication
- Planning
- Conflict Resolution
- Supervision and leadership
- Flexible and Adaptable
Timeline
Server
Applebee's Neighborhood Grill & Bar
01.2024 - 08.2024
Voulenteer
Retirement Home
05.2023 - 09.2024
Package Handler
FedEx:Ground
02.2023 - 01.2024
Customer Service Representative
Uhaul Moving And Storage
06.2021 - 02.2023
Bachelors Degree - Communications
Florida International University