Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sharay Brooks

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
years of professional experience

Work History

Retirement Home
Ocala, FL

Voulenteer
05.2023 - 09.2024

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Applebee's Neighborhood Grill & Bar
Pembroke, FL

Server
01.2024 - 08.2024

Job overview

  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

FedEx:Ground
Ocala, FL

Package Handler
02.2023 - 01.2024

Job overview

  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Labeled parcels accurately according to company guidelines.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

Champions national security
Lauderdale Lakes, Florida

Security Officer
02.2022 - 03.2023

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Skilled at working independently and collaboratively in a team environment
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Issued access cards to authorized personnel to monitor access points.

Education

Florida International University
Miami, FL

Bachelors Degree from Criminal Justice
05-2026

Skills

  • Recordkeeping
  • Time Management
  • Problem-Solving
  • Public Speaking
  • Active Listening
  • Cultural Awareness
  • Calm Under Pressure
  • Verbal Communication
  • Planning
  • Conflict Resolution
  • Supervision and leadership
  • Flexible and Adaptable

Timeline

Server

Applebee's Neighborhood Grill & Bar
01.2024 - 08.2024

Voulenteer

Retirement Home
05.2023 - 09.2024

Package Handler

FedEx:Ground
02.2023 - 01.2024

Security Officer

Champions national security
02.2022 - 03.2023

Florida International University

Bachelors Degree from Criminal Justice
Sharay Brooks