SHARAYAH SPICER
Goodyear,AZ
Summary
Customer service expert specializing in issue resolution and permit application processing. Proficient in Accela software, driving efficiency in customer support operations. Proven track record of facilitating seamless client experiences and effective problem-solving. Excels in fast-paced environments, managing front counter responsibilities including fee collection and customer assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Permit Technician I
City Of Goodyear
Goodyear, AZ
10.2023 - Current
- Delivered customer service support by assisting clients with permit applications and inquiries.
- Organized bonds for multiple projects, establishing a new organizational process.
- Prepared reports on a daily basis detailing the status of pending permits.
- Developed, maintained, and updated filing systems for permits and related documents.
Cafe Barista
Barnes & Nobles
Goodyear, AZ
10.2019 - 01.2025
- Acquired extensive customer service experience through hands-on training.
- Trained in order processing, shipment logistics, and team leadership skills.
- Delivered diverse assistance to customers, enhancing overall satisfaction.
Barista and Social Media Manager
Modern Grind Coffee
Avondale, AZ
07.2020 - 01.2022
- Established social media goals to enhance engagement and brand visibility.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Designed personalized graphics to align with targeted marketing strategies.
Education
Film With An Emphasis in Production
Grand Canyon University
Phoenix, AZ12.2020
Arizona Agribusiness & Equine Center - Estrella
Avondale, AZ05.2017
Skills
- Permit processing
- Document management
- Data entry
- Customer service
- Filing systems
- Team collaboration spirit
- Accela
Certification
Goodyear LEAD Alumni, Class of 2025
By taking the LEAD class I cultivated a deeper appreciation of local government by learning in-depth information about how local government works, developed skills to strengthen my leadership capability and built relationships with emerging community leaders.
Timeline
Permit Technician I
City Of Goodyear
10.2023 - Current
Barista and Social Media Manager
Modern Grind Coffee
07.2020 - 01.2022
Cafe Barista
Barnes & Nobles
10.2019 - 01.2025
Film With An Emphasis in Production
Grand Canyon University
Arizona Agribusiness & Equine Center - Estrella
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