Sharaye D. Johnson
Orange Park
Summary
Healthcare Management professional with a strong foundation in optimizing patient care operations, improving team efficiency, and delivering exceptional customer experiences in fast-paced environments. Skilled in healthcare software systems, scheduling, and administrative support with a proven ability to balance compliance, accuracy, and empathy. Recognized for attention to detail, interpersonal strengths, and collaborative problem-solving. Dedicated to contributing innovative solutions and leadership to support organizational growth in healthcare management.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Benchmark Physical Therapy
Columbia
03.2025 - Current
- Manage front desk operations including scheduling, patient intake, and medical record updates to ensure efficient clinic flow.
- Utilize EMR systems daily to maintain accurate patient data, process referrals, and obtain insurance authorizations.
- Serve as the first point of contact for patients, delivering professional and compassionate service to enhance patient satisfaction.
- Collaborate with therapists and staff to streamline communication and ensure patients receive timely, coordinated care.
- Uphold HIPAA standards and organizational policies, ensuring confidentiality and compliance at all times.
Intern – Healthcare Administration
Westminster Oaks Retirement Community
Tallahassee
05.2023 - 08.2023
- Supported administrative staff by managing filing systems, organizing records, and updating documentation to improve workflow efficiency.
- Assisted in daily operations, contributing to enhanced staff productivity and patient-centered service.
- Gained proficiency in healthcare management software while learning key operational processes within a long-term care setting.
- Fostered a positive work environment by actively collaborating with interdisciplinary teams and engaging with residents to support overall well-being.
Call Center Agent (Remote)
Global Marketing Research
Remote
06.2022 - 10.2022
- Handled high-volume inbound and outbound calls, assisting customers with inquiries and resolving issues promptly.
- Consistently exceeded performance benchmarks, including call time, quality assurance, and satisfaction ratings.
- Adapted communication styles to meet the needs of diverse customers, ensuring clear and professional interactions.
- Demonstrated strong multitasking skills while adhering to company protocols and data accuracy standards.
Education
Bachelor of Science - Healthcare Management
Florida Agricultural and Mechanical University (FAMU)
Tallahassee, FLSkills
- Patient Scheduling
- Electronic Medical Records (EMR)
- Insurance Authorization
- HIPAA Compliance
- Healthcare Administration
- Records Management
- Microsoft Office Suite
- Interpersonal Communication
- Customer Service
- Detail-Oriented
- Flexible
- Collaborative Team Player
Leadership Experience
- Member, Zeta Phi Beta Sorority, Inc., Contributed to service projects, mentoring programs, and community engagement initiatives.
- Mentor, Big Sister Little Sister Program (FAMU Chapter), Provided guidance and support to new students, fostering academic success and personal growth.
Timeline
Patient Care Coordinator
Benchmark Physical Therapy
03.2025 - Current
Intern – Healthcare Administration
Westminster Oaks Retirement Community
05.2023 - 08.2023
Call Center Agent (Remote)
Global Marketing Research
06.2022 - 10.2022
Bachelor of Science - Healthcare Management
Florida Agricultural and Mechanical University (FAMU)