Sharda Brown
Summary
Passionate and collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in city regulations and maintaining employee confidentiality.
Overview
8
8
years of professional experience
Work History
Benefits Analyst
Baltimore City Fire & Police Retirement System
07.2018 - Current
- Provide services for sworn City employees, retirees, and others involving various retirement benefits.
- Makes eligibility determinations for retirement, death and disability benefits based on applicable City retirement plans.
- Calculates service credits for the awarding of various service, disability, and death benefits.
- Assists in preparing materials for retirement education programs and workshops.
- Uses computerized records system to search for and maintain employee retirement benefits records and files.
Mortgage Service Specialist
CENLAR FSB
10.2017 - 04.2018
- Provide mortgage services for clients and used research and tools to resolve inquiries in a fast-paced call center environment.
- Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, and tax.
- Work in a fast paced, structured environment adhering to key performance.
- Metrics with high emphasis on quality and productivity., Customer Service Responsible for daily financial transactions.
Bank Teller
TD Bank
05.2016 - 11.2017
- Provides account services to customers by receiving deposits and loan payments.
- Daily day of work consist of but not limited to cashing checks; issuing savings withdrawals; recording night and mail deposits;.
- Selling cashier's checks, traveler's checks, and series e bonds.
- Other duties consist of answering questions in person or on telephone; referring to other bank services.
Education
BACHELOR OF SCIENCE - SOCIOLOGY
DELAWARE STATE UNIVERSITY
DOVER, DE2014
Skills
- LEADERSHIP
- HTML
- TIME MANAGEMENT
- BENEFITS ADMINISTRATION
- MICROSOFT OUTLOOK
- MICROSOFT WORD AND EXCEL
- TEAM BUILDING
- CAREER DEVELOPMENT
Accomplishments
Ordained Minister Church of the Lord Jesus April 2012
Associate Minister Greater Manifestation 2018
Shekinah Temple of Christ 2018
Certified Life Coach Light University July 2020
Real Estate Licensee February 2021
Author- Remnant: Cultivating, Transforming, and Restoring Generations February 2017
Author- Dance Like Nobody's Watching June 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Analyst
Baltimore City Fire & Police Retirement System
07.2018 - Current
Mortgage Service Specialist
CENLAR FSB
10.2017 - 04.2018
Bank Teller
TD Bank
05.2016 - 11.2017
BACHELOR OF SCIENCE - SOCIOLOGY
DELAWARE STATE UNIVERSITY
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