Shardae Palmer
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Activus Connect
12.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Support Specialist
Spartan Staffing
Remote
03.2019 - 09.2021
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
Technical Support Representative
DIRECTV
Jacksonville, FL
07.2018 - 05.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
Education
High School Diploma -
Bibb County High School
Macon06-2011
Skills
- Call Management
- Product Knowledge
- Account updating
- Data Entry
- Appointment Scheduling
- Payment Processing
- CRM software
Timeline
Customer Service Representative
Activus Connect
12.2021 - 02.2024
Support Specialist
Spartan Staffing
03.2019 - 09.2021
Technical Support Representative
DIRECTV
07.2018 - 05.2021
High School Diploma -
Bibb County High School
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