Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shardai Rutledge

Montgomery ,AL

Summary

Dynamic Customer Service Representative with a proven track record at Bank of America, excelling in problem resolution and customer relations. Skilled in utilizing CRM software to enhance operational efficiency and improve customer satisfaction. Recognized for active listening and critical thinking, effectively managing high-stress situations while delivering tailored solutions.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Good RX (atento)
12.2023 - 12.2024
  • Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
  • Assisted clients with account management and transaction processing efficiently.
  • Utilized CRM software to track interactions and maintain accurate records.
  • Collaborated with team members to improve service delivery protocols.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Bank of America (Sykes)
07.2021 - 06.2023
  • Assisted customers with account inquiries and transaction processing, ensuring prompt resolution of issues.
  • Collaborated with team members to streamline customer service procedures and improve response times.
  • Utilized bank software to accurately manage customer data and track service requests efficiently.
  • Provided training support for new hires on customer service protocols and system navigation.
  • Maintained up-to-date knowledge of banking products to offer tailored recommendations to clients.
  • Identified opportunities for process improvements, contributing to enhanced operational efficiency in the department.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science -

Troy University
Troy, Alabama, AL
04.2022

High School Diploma -

Chilton County Highschool
Clanton, AL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing

Timeline

Customer Service Representative

Good RX (atento)
12.2023 - 12.2024

Customer Service Representative

Bank of America (Sykes)
07.2021 - 06.2023

Associate of Science -

Troy University

High School Diploma -

Chilton County Highschool