Shardajia Booker
Moncks Corner,United States
Summary
Organized and dependable customer service professional with 7+ years experience as well as upcoming law student whom is successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet expected goals. Miss. Booker always maintains a positive yet proficient attitude which is useful and needed within a professional atmosphere. Miss Booker utilizes interpersonal skills, excellent time management and problem-solving skills. Is a very detail-oriented team player with strong organizational skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy is what makes Miss Booker's character stand completely out. Miss Booker a dedicated caretaker also has experience with developing Therapeutic Youth alongside with The Bair Foundation with assisting with daily living activities, and in-home or within care facility.
Overview
8
8
years of professional experience
Work History
Graduate Admissions Counselor
Southern New Hampshire University - Remote
10.2023 - Current
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Legal Administrative Assistant (Internship)
The Elliott Law Firm
01.2023 - 10.2023
- Handles office scheduling and makes notes for deadlines, motions and other important dates.
- Files court documents and legal pleadings with court clerk on behalf of attorneys.
- Manages accounts and client records of clients, observing confidentiality and extreme discretion.
- Works alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Schedules appointments, court appearances and depositions for busy law firm.
- Develops positive working relationship with courts, clients, law enforcement members and attorneys.
- Completes electronic filings, initiated billing statements and managed firm administrative matters.
- Completes document revisions, court document filings, travel arrangements and client billing.
- Reviews, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Prepares for trials, conducting legal research and drafting pleadings.
- Organizes key evidence exhibits to prepare for trials.
- Interviews and prepares intake sheets for clients in Spanish and English.
Assistant Manager
Wendys
02.2016 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrator of Operations (Internship)
Teaching Youngs Hearts Child Development Center
09.2018 - 12.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating centralized information hub accessible to all staff members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
Education
Bachelors Of Arts - Sociology
Washington College
Chestertown, MD12.2022
High School Diploma - Pre-Law
Goose Creek High School
Goose Creek, SC06.2018
Skills
- Customer Service
- Communication
- Management
- Team Player
- Organization
- Time Management
- Problem solving
- Critical thinking
Volunteer / Special Services
• Heron Pointe Community Cleanup (Chestertown, Maryland)
October, 2018 10am-4pm - Cleopatra Sisters rode to local neighborhood near college to assist the elderly community in cleaning up their area. The sisters helped civilians water their flowers, assisted in planting their desired flowers, organized around their yard, and participated in garbage cleanup.
•IOP COMMUNITY BEACH CLEANUP (Charleston, South Carolina)
November, 2018 8am-12pm - Members of Holly Hill Christian Church helped in cleaning up around the beach free of garbage and plastics that could potentially harm the animals.
• Angel Wings Foundation Community Event For the Youth
Every 3rd Saturday of every month from the months of January - June In 2019 from 2pm-6pm - Volunteers from the group home holds these rally type of events to get the children active and from out of the house. The rally teaches them a different lesson each event that ranges from different topics in order to keep the students focused and on a straight path. Volunteers help assist the group home staff during each event .
• Folly Beach Cleanup
April, 2021 8am-3pm - local Volunteers of the YMCA helped go along the beach and picked up trash or plastics that could be dangerous to the animals and make the beach look more presentable.
Timeline
Graduate Admissions Counselor
Southern New Hampshire University - Remote
10.2023 - Current
Legal Administrative Assistant (Internship)
The Elliott Law Firm
01.2023 - 10.2023
Administrator of Operations (Internship)
Teaching Youngs Hearts Child Development Center
09.2018 - 12.2022
Assistant Manager
Wendys
02.2016 - 08.2023
Bachelors Of Arts - Sociology
Washington College
High School Diploma - Pre-Law
Goose Creek High School