Shardasia Mccollough
Montgomery,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and fostering loyalty at Walmart. Skilled in critical thinking and data entry, adept at resolving high-stress situations and building strong relationships. Contributed significantly to sales growth and customer retention.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ASK
04.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Guest Service Representative
Motel 6 Hotel
12.2020 - 02.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Customer Service Representative
Walmart
11.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Robert E. Lee High School
Montgomery, AL05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
ASK
04.2023 - 01.2025
Guest Service Representative
Motel 6 Hotel
12.2020 - 02.2023
Customer Service Representative
Walmart
11.2018 - 10.2020
Robert E. Lee High School
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