Sharday Allen
Houston,TX
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. With a passion to serve, protect, and care for others
Overview
3
3
years of professional experience
Work History
Guest Advoctate
Kiara Hursdon
Houston
11.2024 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Team Leader
Shemece Doughty
Houston, TX
11.2021 - 11.2024
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Maintaining Inventory control and inserting computer data.
- Managed conflict resolution within the team to maintain a positive work environment.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Home Care Provider
Nancy Jones
11.2023 - 11.2024
- Provided companionship through conversation and recreational activities.
- Managed client's schedule of doctor's appointments, therapies.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education
High School Diploma -
Texas Can Academy
Houston, TX06-2024
Associate of Science -
Houston Community College
Houston, TXSkills
- Complaint handling
- Exceptional communication
- Cross-selling proficiency
- Strong empathy
- Bilingual ( English and Spanish )
- Leadership
- Reading and Writing
- Problem solving
- Critical and Effective Thinking
Timeline
Guest Advoctate
Kiara Hursdon
11.2024 - Current
Home Care Provider
Nancy Jones
11.2023 - 11.2024
Team Leader
Shemece Doughty
11.2021 - 11.2024
High School Diploma -
Texas Can Academy
Associate of Science -
Houston Community College