Sharday Brooks
Las Vegas
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Dedicated Department Manager with undeniable service, employee development, and interpersonal skills. Boasts many years of experience overseeing complex department-management tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Las Vegas
03.2016 - 03.2026
- Assisted team in managing daily operations and ensuring smooth workflow.
- Contributed to inventory management by tracking supplies and ordering materials.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Balanced workloads to meet targets without overtaxing employees.
- Resolved customer complaints and issues promptly and professionally.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Floor Associate
Goodwill Store & Donation Center
Las Vegas
07.2025 - 08.2025
- Stocked shelves and organized merchandise in retail store.
- Maintained cleanliness and orderliness of sales floor areas.
- Collaborated with team members to achieve daily operational goals.
- Restocked shelves as needed throughout the day.
- Assisted customers with locating merchandise in the store.
- Organized displays to attract customers and promote sales.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Provided assistance to other departments when needed.
- Displayed high standards for quality workmanship and routinely double-checked work.
Education
Bear Creek
Stockton, CASkills
- Inventory management
- Cash management
- Conflict resolution
- Effective communication
- Problem solving
- Employee training
- Time management
- Delegation techniques
- Verbal and written communication
- Task delegation
- Customer service
- Training and mentoring
- POS software
- Decision-making
- Team leadership
- Visual merchandising
- Item location assistance
- Display arrangement
- Cleanliness and hygiene
- Excellent work ethic
- Strong organization skills
Certification
Food handlers
Servsafe
Timeline
Floor Associate
Goodwill Store & Donation Center
07.2025 - 08.2025
Department Manager
McDonald's
03.2016 - 03.2026
Bear Creek