Overview
Work History
Education
Skills
Timeline
Sharday Pearcy

Sharday Pearcy

Customer Service
Saint Clair Shores,MI

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Fitness— Customer Service Representative/Sales

PickUp USA
02.2022 - Current
  • Addressing Customers questions and concerns about service by identifying and assessing customers needs to achieve satisfaction,processing payments and returns,problem solving, providing appropriate solutions and alternatives within the appropriate time limits, following up to ensure resolution
  • Generating Sales leads that develop into new potential customers
  • Meeting customer service team sales targets and handling quotas
  • Up-selling products and providing general information about products
  • Handling Billing and Collections

Receptionist

Madison Heights
01.2022 - Current
  • Managing the front office and assisting in general administrative tasks, such as handling incoming and outgoing calls, setting appointments, handling incoming and outgoing mail daily,scheduling meetings to ensure smooth day-to -day functioning of the office.

Customer Service

Darden Restaurants
Warren, Mi
09.2011 - 05.2023
  • Answering inbound calls,addressing customers questions and concerns about products and service, processing payments and returns using a pos system as well as cash handling.

Education

High School Diploma -

Kettering High School
01.2000 - 05.2004

Service and Technology

Go-lightly Career and Technical Center
01.2002 - 05.2004

Skills

Great telephone communication etiquetteundefined

Timeline

Fitness— Customer Service Representative/Sales - PickUp USA
02.2022 - Current
Receptionist -
01.2022 - Current
Customer Service - Darden Restaurants
09.2011 - 05.2023
Go-lightly Career and Technical Center - , Service and Technology
01.2002 - 05.2004
Kettering High School - High School Diploma,
01.2000 - 05.2004

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Sharday PearcyCustomer Service