Shardell Able
New Castle,DE
Summary
Highly motivated individual. Strong verbal, listening and written skills. Comfortable in interacting with all levels of organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.
Overview
7
7
years of professional experience
Work History
Mail Carrier
United States Post Office
Camden, NJ
08.2019 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [700 ] customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Customer Service Associate
Wawa
Philadelphia, PA
08.2015 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Crew Member
McDonald's
Philadelphia, PA
09.2015 - 08.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Franklin Benjamin High School
Philadelphia, PA06.2015
Skills
- Active Learning
- Customer Needs Assessments
- Client Support
- Trip Reports
Timeline
Mail Carrier
United States Post Office
08.2019 - Current
Crew Member
McDonald's
09.2015 - 08.2015
Customer Service Associate
Wawa
08.2015 - 03.2020
High School Diploma -
Franklin Benjamin High School
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