Shardell M. Davis
Detroit,MI
Summary
Years of Corporate workforce experience. Superb Computer & Customer service skills. Dedicated leader ready to excel & build within a growing company.
Overview
12
12
years of professional experience
Work History
Exec & Help Desk CSR III
Blue Cross Blue Shield of Michigan, KLASC
08.2021 - Current
- CSR I & II Coaching & Training Telephone & Written casework Member Servicing
Claim Specialist CSR II
Blue Cross Blue Shield Of Michigan
02.2016 - 08.2021
- Service Claim Analyzing
- Provider Outreach
- Customer Service
Provisioning Advisor
11.2014 - 02.2016
- Sales & Activations/Inbound Call Center Technical software troubleshooting Offline Case work/Computer Operations
Professional Fundraising/Outbound Call Center
Associated Community Services
06.2014 - 10.2014
- Data Entry Customer Service
- Accurate Answering Service
Dispatch Operator
09.2013 - 03.2014
Customer Service
Telemarketing
Saint
07.2012 - 04.2013
- Dispatching inbound services phone calls Computer Operations
- Citadel, Long distance sales through outbound call center Computer Operation Provided Customer Service
Education
Diploma - General Studies
Life Skills Center
/ Social Work, MI Certificate of Completion - Business Management
Wayne County Community College
Skills
College Student, efficient leadership skills & years of Corporate Career experience
Timeline
Exec & Help Desk CSR III
Blue Cross Blue Shield of Michigan, KLASC
08.2021 - Current
Claim Specialist CSR II
Blue Cross Blue Shield Of Michigan
02.2016 - 08.2021
Provisioning Advisor
11.2014 - 02.2016
Professional Fundraising/Outbound Call Center
Associated Community Services
06.2014 - 10.2014
Dispatch Operator
09.2013 - 03.2014
Customer Service
Telemarketing
Saint
07.2012 - 04.2013
Diploma - General Studies
Life Skills Center
/ Social Work, MI Certificate of Completion - Business Management
Wayne County Community College
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