SHARDEY CLOPTON
Mentor,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Spectrum Customer Service Representative
Charter Communications
09.2023 - Current
- Responded to customer requests for products, services, and company information
- Utilized customer service software to manage interactions and track customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Tracked customer service cases and updated service software with customer information
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Followed up with customers about resolved issues to maintain high standards of customer service
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Managing Hairstylist
Cost Cutters
02.2015 - Current
- Boosted salon revenue through excellent sales techniques for products and services
- Ordered new stock of supplies and products to sell to customers
- Maintained financial and operational records for cosmetology team
- Oversaw team of 5 delivering expert cosmetology services to clients
- Verified performance of team members and corrected problems impacting quality or speed
- Earned customer trust and respect by completing quality work and incorporating personal preferences
- Observed industry patterns and trends to inform hiring and training decisions
- Improved productivity after reviewing and modifying operations and workflows
- Met customer demands by tracking market changes and revising strategies accordingly
- Managed daily workloads by organizing schedules and delegating tasks
- Kept paperwork updated with internal standards and legal requirements
- Investigated customer complaints, identifying and changing processes to remove faults
- Maximized employee performance with hands-on training and close mentoring
- Increased efficiency in salon operations by introducing new organizational systems and practices, leading to improved productivity among staff members.
- Assisted in hiring decisions and training new employees, ensuring all team members were well-versed in salon policies and procedures.
- Conducted regular inventory checks, optimizing stock levels for necessary products while minimizing waste and expenses.
Customer Contact Representative
Plan Parenthood
08.2021 - 09.2023
- Documented, researched and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer inquiries and service requests
- Answered inbound calls to handle various concerns, set appointments
- Managed customer calls efficiently in fast-paced call center environment
- Met personal, team and company goals in customer service environment
- Anticipated needs and resolved problems to keep customers happy
- Enhanced customer satisfaction with fast, knowledgeable service
Education
Business Essentials -
Spelman College
Atlanta, GA06.2024
Medical Billing and Coding - Health Care Administration
Grantham University
Lenexa, KS01.2022
Skills
- Multitasking
- Problem resolution
- Call management
- Documentation
- Positive and professional
- Information security
- Calm demeanor
- Appointment scheduling
- Data entry
- Customer relations
Timeline
Spectrum Customer Service Representative
Charter Communications
09.2023 - Current
Customer Contact Representative
Plan Parenthood
08.2021 - 09.2023
Managing Hairstylist
Cost Cutters
02.2015 - Current
Business Essentials -
Spelman College
Medical Billing and Coding - Health Care Administration
Grantham University
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