Sharece Payne
Seneca,SC
Summary
Experienced administrative assistant professional with a strong focus on delivering exceptional customer service and possessing extensive industry knowledge. Bringing a fresh and innovative approach to future roles, leveraging expertise to streamline operations and enhance overall efficiency. Proven ability to effectively manage multiple tasks, prioritize deadlines, and maintain a high level of accuracy in fast-paced environments. Committed to fostering positive working relationships and contributing to the success of the team.
Overview
18
18
years of professional experience
Work History
Front End Associate
Lowe's Home Improvement
Seneca, SC, US
03.2024 - Current
- Increased customer satisfaction: Achieved this through proactive customer service methods
- Greeting customers
- Managed successful customer relationships: Responded swiftly to inquiries, and used quality assurance to maintain efficiency
- Maintain clean and tidy checkout and garden areas
- Ensure customer satisfaction
- Bag items carefully
- Product knowledge
- Checking stock and refilling shelves
- Sales
Front End Associate/Cashier
Walmart
Seneca, SC, US
06.2023 - 03.2024
- Greeting customers
- Resolve customer complaints
- Maintain clean and tidy checkout areas
- Increased customer satisfaction: Achieved this through proactive customer service methods
- Bag items carefully
- Product knowledge
- Checking stock and refilling shelves
- Sales
Family Leave
Seneca, SC, US
02.2020 - 06.2023
- Relocated
Housekeeping
Neat & Clean Services
Abilene, TX, US
11.2019 - 02.2020
- Managed schedule to detail cleaned newly built homes by using the database internally resulting in a 10% faster home cleaning
- Received incoming and outgoing calls from clients to setup cleaning for new homes via internal system resulting in 20% more clients monthly
Housekeeping
Windcrest Nursing Home
Abilene, TX, US
10.2019 - 12.2019
- Detail cleaned the elderly rooms
- Responsibilities include cleaning restrooms, completing general sweeping and mopping and refreshing trash receptacles with new trash linings
- Disinfect equipment, including wheel carts, using proper germicides
- Anticipate patients needs and leave appropriate products for guest use
Housekeeping
Abilene Regional Medical Center
Abilene, TX, US
04.2019 - 10.2019
- Prepares for new guest arrivals by wiping tables, changing the bedding, sweeping, mopping and picking up trash within a timely manner
- Introduce myself to each patient on my floor, left my name & number on the board in case they needed anything
- Then check on them regularly & spot clean their room
- Swept and vacuumed the hallway twice a day and additional times when requested by the manager
- Dusted, wiped and mopped the lobby area twice a day
- Trains and mentors new housekeeping staff to follow cleaning procedures, hospital procedures and customer care in an efficient manner roughly once every other month
Crew Member
Taco Bueno
Abilene, TX, US
07.2018 - 02.2019
- Interacted with an average of 80 customers daily
- Attended monthly employee meetings on menu specifications
- Handled sales transactions totaling over $1,000 per shift
- Anticipate customer needs and leave appropriate products for guest use
- Responsibilities include cleaning restrooms, carrying out general sweeping and mopping and refreshing trash receptacles with new trash linings
Office Assistant
Garbo's Locksmith Service
Abilene, TX, US
02.2013 - 05.2018
- Committedly balanced company goals while helping customers find satisfactory solutions
- Consistently delivered timely and professional services to those whom I was assisting, which increased their productivity by 20%
- Invoiced an average of 100 clients a week accurately and efficiently
- Accurately scheduled service calls for a group of five locksmiths
- Augmented customer satisfaction by 20% by consistently delivering a professional and polite tone to clients in person and over the phone
Crew Member
Whataburger
Abilene, TX, US
07.2011 - 02.2013
- Interacted with an average of 100 customers daily
- Attended monthly employee meetings on menu specifications
- Responsibilities include cleaning restrooms, completing general sweeping and mopping and refreshing trash receptacles with new trash linings
- Work with supervisor to maintain inventory
Crew Member
Taco Bell
Abilene, TX, US
03.2010 - 06.2011
- Interact with an average of 75 customers per shift
- Attended monthly employee meetings on menu specifications
- Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings
- Handled guest complaints concerning orders
Crew Member
McDonald's
Abilene, TX, US
01.2007 - 03.2009
- Responsible for all cooking and stocking of breakfast items on a daily basis
- Interacted with an average of 100 customers daily
- Attended monthly employee meetings on menu specifications
- Responsibilities include cleaning restrooms, executing general sweeping and mopping and refreshing trash receptacles with new trash linings
Education
High school diploma -
Cooper High School
Abilene, TX05.2010
Skills
- Quickbooks
- Customer Service
- Data Entry
- Time Management
- Hospitality
- Communication Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Powerpoint
- Sales
- Search engines
- Accounting
- Leadership
- Front Desk
- Filing
- Sorting
- Phone etiquette
- Bookkeeping
- Typing
- Supervising experience
Personal Information
Authorized To Work: US
Timeline
Front End Associate
Lowe's Home Improvement
03.2024 - Current
Front End Associate/Cashier
Walmart
06.2023 - 03.2024
Family Leave
02.2020 - 06.2023
Housekeeping
Neat & Clean Services
11.2019 - 02.2020
Housekeeping
Windcrest Nursing Home
10.2019 - 12.2019
Housekeeping
Abilene Regional Medical Center
04.2019 - 10.2019
Crew Member
Taco Bueno
07.2018 - 02.2019
Office Assistant
Garbo's Locksmith Service
02.2013 - 05.2018
Crew Member
Whataburger
07.2011 - 02.2013
Crew Member
Taco Bell
03.2010 - 06.2011
Crew Member
McDonald's
01.2007 - 03.2009
High school diploma -
Cooper High School