Shareda Hutchinson
Canton,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ibex Global Inc
San Antonio, TX
11.2021 - Current
- Daily Scheduling of route and dispatch trips to all manner of providers
- Assist in coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Communicate with over 50 clients daily with 100% satisfaction
- Ensures accurate trip data input to minimize errors and delays in timelines
- Assigned to train new dispatchers in accordance with business certifications, regulations, policies, and procedures
- Received recognition from peers for best customer service
- Full-time, 40-50 hrs weekly, telework
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Transportation Courier
Uber Inc
Atlanta, GA
02.2019 - 11.2021
- Transporting clients or handling deliveries in a timely manner.
- Part-time, 20-30 hrs weekly
- Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
- Navigated urban environments using GPS technology to optimize delivery times and reduce fuel consumption.
Shift Manager
Dunkin Donuts
Norcross, GA
10.2009 - 03.2012
- Hosted customers and provided their requests in a timely manner
- Facilitated new hire orientation and trained customers on job specific functions and company procedures
- Conducted daily inventory of product and goods valued over $50K
- Implemented employee shift schedules and implemented company marketing strategies to increase branch revenue each quarter of over $200K
- Maintained a reputable clean facility adhering to all directives for safety and occupational hazards
- Monitored store surveillance for security awareness to help reduce security risks and theft
- Full-time, 40-50 hrs weekly
Retail Store Manager
Ever Fashion
Lithonia, GA
10.2007 - 06.2011
- Managed the organization of all merchandising, inventory control, and cash.
- Oversaw store opening and closing procedures and supervised staff of 6 to 8 personnel.
- Directed sales floor activities and assisted customers with their selection of merchandise.
- Input data to prepare daily sales reports and extensively use weekly and monthly data to develop sales and promotional strategies.
- Trained over 10 new employees on company policies.
- Full-time, 40-50 hrs weekly
Education
AS Degree - Business Administration And Management
Atlanta Technical College
Atlanta, GA05-2026
Certificate - Phlebotomy
Clinical Skills Training Center
Atlanta, GA05-2018
High School Diploma -
Cedar Grove High
Ellenwood, GA05-2007
Skills
- Mid-Senior Level Customer Service Experience (10 years)
- Private Administration
- Clinical Administration
- Operations Mgt
- Inventory / Budgeting
- Sales / Production
- Software Applications
- Remote / Teleworker
- Data Entry / Computing
- Reporting
- Training / Leadership
- Customer service
- Active listening
- Critical thinking
- Data entry
- Invoice processing
Accomplishments
- Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeGig WorkContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative
Ibex Global Inc
11.2021 - Current
Transportation Courier
Uber Inc
02.2019 - 11.2021
Shift Manager
Dunkin Donuts
10.2009 - 03.2012
Retail Store Manager
Ever Fashion
10.2007 - 06.2011
AS Degree - Business Administration And Management
Atlanta Technical College
Certificate - Phlebotomy
Clinical Skills Training Center
High School Diploma -
Cedar Grove High