Sharee Abbington
Columbus
Summary
Current student in the Social and Human Service Program at Columbus State Community College with background with extensive experience in fingerprint analysis and forensic reporting at Franklin County Sheriff's Department. Proven ability to lead training initiatives and enhance customer engagement strategies. Adept at evidence management and maintaining chain-of-custody documentation, ensuring compliance and supporting law enforcement operations effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Identification Technician
Franklin County Sheriff's Department
Columbus, OH
09.2023 - Current
- Collected and analyzed fingerprints for criminal investigations using advanced identification technology.
- Prepared detailed reports on forensic findings to support law enforcement operations.
- Maintained accurate records of evidence and chain-of-custody documentation.
- Collaborated with law enforcement personnel to provide expert testimony in court proceedings.
- Conducted thorough background checks utilizing digital databases and fingerprint analysis tools.
- Assisted in training new technicians on identification protocols and safety procedures.
Customer Service Representative
XPO Logistics
Columbus, Ohio
02.2026 - Current
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
Residential Sales Specialist Lead
Spectrum
Columbus, OH
08.2021 - 09.2023
- Developed customized residential solutions to meet customer needs and preferences.
- Conducted in-depth product demonstrations to enhance customer understanding and engagement.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Analyzed market trends to identify opportunities for new service offerings and promotions.
- Trained a group of 10-12 new sales staff on effective sales techniques and company policies to ensure consistency.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Fraud Investigation Specialist
Discover Financial Services, DFS
New Albany, OH
05.2018 - 07.2021
- Conducted thorough investigations of potential fraud cases to ensure compliance with company policies.
- Collaborated with cross-functional teams to identify risk factors and implement preventative measures.
- Analyzed data trends using advanced analytical tools to enhance decision-making processes.
- Developed comprehensive reports outlining findings and recommendations for senior management review.
Trainer ATM Operations
JP Morgan Chase
Columbus, OH
06.2014 - 01.2017
- Developed customized residential solutions to meet customer needs and preferences.
- Conducted in-depth product demonstrations to enhance customer understanding and engagement.
- Collaborated with cross-functional teams to streamline sales processes and improve service delivery.
- Analyzed market trends to identify opportunities for new service offerings and promotions.
- Trained a group of 10-12 new sales staff on effective sales techniques and company policies to ensure consistency.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Education
Associate of Applied Science - Social Work And Human Services
Columbus State Community College
Skills
- Fingerprint Analysis
- Microsoft Office Applications
- Evidence management
- Chain-of-custody documentation
- Training and development
- Customer engagement strategies
- Procedures and Regulations
- Team leadership skills
- Teamwork and collaboration
- Time Management
- Customer Service
- Documentation
Certification
- Identification Association for identification (IAI) - Basic techniques in ACE-V Methodology, Forensic testimony techniques, Advanced ten-print training certification.
- STG Conference (2025) Received certification at leadership, 2 officer wellness and four electives.
Timeline
Customer Service Representative
XPO Logistics
02.2026 - Current
Identification Technician
Franklin County Sheriff's Department
09.2023 - Current
Residential Sales Specialist Lead
Spectrum
08.2021 - 09.2023
Fraud Investigation Specialist
Discover Financial Services, DFS
05.2018 - 07.2021
Trainer ATM Operations
JP Morgan Chase
06.2014 - 01.2017
Associate of Applied Science - Social Work And Human Services
Columbus State Community College
CONFERENCE ATTENDANCE
August 2024 - Attend International Forensic Educational Conference, hosted by the international Association for Identification.