Sharee L. Hilliard
Jacksonville,AR
Summary
Dynamic leader in strategic process improvement and project management with over 15 years of experience driving operational excellence across healthcare, IT, and business services sectors. Certified Lean Six Sigma Black Belt, PMP, and PMI-ACP with extensive expertise in data analytics, process mining, and cross-functional transformation initiatives. Proven track record of collaborating with senior executives to align corporate strategy with execution, resulting in significant cost reductions and measurable performance enhancements. Committed to fostering a culture of continuous improvement and innovation to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Process Engineer / IT Project Manager (IT Dept.)
Dillard's, Inc.
04.2025 - Current
- Collaborate across all levels of the company to solve complex problems, identifying opportunities for modernization, consolidation, and cost savings.
- Generate business requirements using interviews, data analysis, use cases, and deep workflow analysis.
- Map and simulate business processes using flow diagrams to seamlessly translate technical IT concepts into business language.
- Manage end-to-end project lifecycles across standard and Agile frameworks using Smartsheet, Jira, and Monday.
Owner / Principal Consultant
DMAIC Distinction LLC
04.2022 - Current
- Deliver Lean Six Sigma and DMAIC-based consulting services to small businesses in healthcare, IT, and business operations.
- Conduct gap and root cause analyses to identify inefficiencies, supporting CAPA initiatives to resolve systemic issues.
- Utilize process mining tools to uncover bottlenecks, define KPIs, and translate data into actionable business value.
- Create custom data visualizations and reports to effectively communicate findings and drive leadership decision-making.
Quality Process Improvement Specialist (Contract)
Insight Global
03.2024 - 06.2024
- Executed rigorous quality assurance activities for engineering projects aligned with CMMI standards.
- Developed, audited, and revised cross-functional processes and procedures to enhance operational efficiency.
- Collaborated with teams to implement corrective action plans and support continuous improvement goals.
Continuous Improvement Consultant
Epiq Global Solutions
11.2022 - 02.2024
- Led process improvement and change management initiatives across Class Action and Remediations teams to reduce operational redundancies and elevate client satisfaction.
- Established data-driven project KPIs, milestones, and deliverables alongside key stakeholders.
- Delivered training and coaching on continuous improvement tools and methodologies to build internal capability.
Consultant, Business Process & Operations (Global E-Commerce)
Pitney Bowes
12.2021 - 09.2022
- Analyzed complex financial and operational data to isolate cost-saving opportunities and process gaps.
- Facilitated BPI team meetings and partnered with business leaders to manage small-to-mid-sized projects from planning through execution.
- Developed robust audit processes and performance metrics to guarantee the long-term sustainability of improvements.
- Directed cross-functional collaboration and proactive risk management within project teams.
Enterprise Lean Process Analyst – BPS Leveraged Technology
Gainwell Technologies
06.2021 - 12.2021
- Implemented cost-effective solutions resulting in a 20% reduction in operational expenses.
- Optimized end-to-end workflows via VSM, SIPOC, time-motion studies, and automation collaboration.
PMO Manager – S&L HHS, AR Account
Gainwell Technologies
04.2020 - 06.2021
- Oversaw project governance, risk prioritization, and timeline tracking across a healthcare portfolio, successfully reducing project delivery times by 30%.
- Developed executive-level progress reports for senior leadership and regulators.
Business Process Improvement Specialist
Centene Corporation
12.2018 - 04.2020
- Executed performance improvement projects using Lean, Six Sigma, and PDSA methodologies, enhancing project success rates by 30%.
- Facilitated cross-functional teams through formal DMAIC roadmaps to eliminate inefficiencies and resolve process design gaps.
- Monitored critical KPIs and generated comprehensive status reports to track project outcomes and ROI.
QC Microbiologist / Interim Sr. Quality Control Manager
Cantrell Drug Company
07.2017 - 08.2018
- Conducted microbiological testing, environmental monitoring, and validation protocols in cGMP-classified spaces.
- Led CAPA investigations, reviewed Out-of-Specification (OOS) documentation, and supported risk assessments for product release.
Quality Improvement Manager
Arkansas Children's Hospital
08.2013 - 07.2017
- Spearheaded clinical and operational process improvement initiatives, providing internal consulting on process mapping and HEDIS support.
- Managed accreditation and regulatory compliance programs (Joint Commission, CAP, FDA) and led successful audit preparation.
- Designed KPI monitoring systems, quality dashboards, and scorecard frameworks to align strategic goals with measurable outcomes.
Education
Bachelor of Arts - Biology
Hendrix College
Conway, ARSkills
- Methodologies: Lean Six Sigma Black Belt, Agile, Waterfall Project Management, Process Mining, Process Reengineering, Change Management, Stakeholder Engagement, Quality Management Systems (QMS), Root Cause Analysis, Gap Analysis, KPI Development, Performance Metrics
- Tool Proficiencies: Jira, Visio, Miro, SQL, Smartsheet, MS Project, Mondaycom, Microsoft Project Server (MSPS), ServiceNow (SNOW), Application Life Cycle Management (ALM)
- Analytics & Visualization: Power BI, Tableau
Certification
- Project Management Professional (PMP) | Project Management Institute (Credential #3001601)
- Agile Certified Practitioner (PMI-ACP) | Project Management Institute (Credential #3235714)
- Lean Six Sigma Black Belt | Villanova University (Certificate #VIL53314)
- Lean Six Sigma Green Belt | Villanova University
Timeline
Business Process Engineer / IT Project Manager (IT Dept.)
Dillard's, Inc.
04.2025 - Current
Quality Process Improvement Specialist (Contract)
Insight Global
03.2024 - 06.2024
Continuous Improvement Consultant
Epiq Global Solutions
11.2022 - 02.2024
Owner / Principal Consultant
DMAIC Distinction LLC
04.2022 - Current
Consultant, Business Process & Operations (Global E-Commerce)
Pitney Bowes
12.2021 - 09.2022
Enterprise Lean Process Analyst – BPS Leveraged Technology
Gainwell Technologies
06.2021 - 12.2021
PMO Manager – S&L HHS, AR Account
Gainwell Technologies
04.2020 - 06.2021
Business Process Improvement Specialist
Centene Corporation
12.2018 - 04.2020
QC Microbiologist / Interim Sr. Quality Control Manager
Cantrell Drug Company
07.2017 - 08.2018
Quality Improvement Manager
Arkansas Children's Hospital
08.2013 - 07.2017
Bachelor of Arts - Biology
Hendrix College