SHAREEA WRIGHT
Hilton Head Island,SC
Summary
Accommodating Box Office Cashier consistently promotes positive guest experience and provides high levels of customer service. Talented at correctly and efficiently processing payments and responding to guest concerns. First-rate cash handling and event coordination talents.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BOX OFFICE AGENT
ARTS CENTER OF COASTAL CAROLINA
04.2018 - Current
- Increased overall customer satisfaction by providing efficient and courteous service in a fast-paced box office environment.
- Streamlined ticket purchasing process for patrons through effective communication of showtimes, pricing options, and seating availability.
- Handled high-volume phone inquiries regarding showtimes, ticketing policies, and general theater information to assist customers effectively.
- Managed cash transactions accurately, ensuring timely deposits and accurate daily reconciliation reports.
- Resolved customer complaints and concerns promptly, maintaining positive relationships with patrons and fostering repeat business.
- Assisted in training new box office agents on ticketing systems, policies, and procedures for efficient operations.
OPERATION MANAGER
AVIS/BUDGET CAR GROUP
08.2011 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
PHLEBOTOMIST
BETH ISREAL HOSPITAL
06.2007 - 05.2011
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Education
CERTIFICATION - PHLEBOTOMY
ENADEX MEDICAL INSTITUTE
ELIZABETH, NJ07.2007
No Degree - BROADCAST ENGINEERING
CHARLESTON SOUTHERN UNIVERSITY
CHARLESTON, SC05.2000
Skills
- Cash Handling Expertise
- Upselling Strategies
- Flexible Schedule
- Event Promotion
Certification
- Certified PHLEBOTOMY
- Certified ASL
Languages
English
Full Professional
Timeline
BOX OFFICE AGENT
ARTS CENTER OF COASTAL CAROLINA
04.2018 - Current
OPERATION MANAGER
AVIS/BUDGET CAR GROUP
08.2011 - 12.2023
PHLEBOTOMIST
BETH ISREAL HOSPITAL
06.2007 - 05.2011
CERTIFICATION - PHLEBOTOMY
ENADEX MEDICAL INSTITUTE
No Degree - BROADCAST ENGINEERING
CHARLESTON SOUTHERN UNIVERSITY
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