Summary
Overview
Work History
Education
Skills
Certification
Summary of Qualifications
Timeline
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Daislanae Brown

Phenix City,AL

Summary

Motivated and dependable professional seeking a long-term customer-facing role in a dynamic industry such as hospitality, healthcare, or casino services. Committed to delivering excellent service, creating positive guest experiences, and contributing to a supportive, team-oriented workplace.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Box Office Agent

Caesars Entertainment
Las Vegas, NV
07.2025 - 11.2025
  • Processed ticket sales efficiently, ensuring accurate transactions and customer satisfaction.
  • Assisted in training new team members on box office procedures and system usage.
  • Resolved customer complaints and concerns promptly, maintaining positive relationships with patrons and fostering repeat business.
  • Maintained clean and organized workspace, contributing to a professional atmosphere within the box office area.
  • Accommodated guests with special requests or accessibility concerns in accordance with theater policies for inclusive experiences.
  • Utilized computerized ticketing system proficiently, expediting transactions for smoother customer experiences.
  • Supported management with administrative tasks such as inventory management, data entry, or scheduling when needed.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.

Home Health Aide

Dignity Health
Cleveland, OH
09.2024 - 03.2025
  • Delivered personalized care and support, enhancing client comfort and satisfaction
  • Maintained a clean and safe environment while respecting client privacy
  • Demonstrated patience, attentiveness, and professional conduct

Seasonal Packer

Amazon Fulfillment Center
Cleveland, OH
11.2023 - 03.2024
  • Retrieved items from inventory bins accurately and efficiently
  • Packed orders to meet quality and speed expectations
  • Ensured all items were prepared safely for shipment

Team Leader

Mitchell’s Ice Cream
Cleveland, OH
02.2022 - 06.2023
  • Opened and closed the store while ensuring a clean, ready environment
  • Trained and supervised team members to ensure consistent service
  • Handled customer payments at the cash register and managed register balances
  • Resolved guest concerns professionally and ensured satisfaction

Education

High School Diploma - undefined

Walsh Jesuit High School
01.2023

Skills

  • Communication
  • Teamwork
  • Customer Service
  • Problem Solving
  • Time Management
  • Leadership
  • Creativity
  • Organization
  • Strong Work Ethic
  • Flexibility
  • Patience and empathy
  • Reliability and punctuality
  • Cash handling expertise
  • Adaptability and resilience
  • Quick learner
  • Dependability
  • Listening skills
  • Multitasking
  • Relationship building
  • Customer engagement
  • Cash register operation
  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Client documentation
  • Behavioral support

Certification

Certified Home Health Aide

Summary of Qualifications

  • - Over 2 years of experience in guest-focused and service-oriented roles
  • - Strong interpersonal skills with a calm, professional demeanor under pressure
  • - Certified Home Health Aide with compassionate support experience
  • - Fast learner with a desire for long-term growth in customer service settings

Timeline

Box Office Agent

Caesars Entertainment
07.2025 - 11.2025

Home Health Aide

Dignity Health
09.2024 - 03.2025

Seasonal Packer

Amazon Fulfillment Center
11.2023 - 03.2024

Team Leader

Mitchell’s Ice Cream
02.2022 - 06.2023

High School Diploma - undefined

Walsh Jesuit High School
Daislanae Brown