Daislanae Brown
Phenix City,AL
Summary
Motivated and dependable professional seeking a long-term customer-facing role in a dynamic industry such as hospitality, healthcare, or casino services. Committed to delivering excellent service, creating positive guest experiences, and contributing to a supportive, team-oriented workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Box Office Agent
Caesars Entertainment
Las Vegas, NV
07.2025 - 11.2025
- Processed ticket sales efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted in training new team members on box office procedures and system usage.
- Resolved customer complaints and concerns promptly, maintaining positive relationships with patrons and fostering repeat business.
- Maintained clean and organized workspace, contributing to a professional atmosphere within the box office area.
- Accommodated guests with special requests or accessibility concerns in accordance with theater policies for inclusive experiences.
- Utilized computerized ticketing system proficiently, expediting transactions for smoother customer experiences.
- Supported management with administrative tasks such as inventory management, data entry, or scheduling when needed.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Home Health Aide
Dignity Health
Cleveland, OH
09.2024 - 03.2025
- Delivered personalized care and support, enhancing client comfort and satisfaction
- Maintained a clean and safe environment while respecting client privacy
- Demonstrated patience, attentiveness, and professional conduct
Seasonal Packer
Amazon Fulfillment Center
Cleveland, OH
11.2023 - 03.2024
- Retrieved items from inventory bins accurately and efficiently
- Packed orders to meet quality and speed expectations
- Ensured all items were prepared safely for shipment
Team Leader
Mitchell’s Ice Cream
Cleveland, OH
02.2022 - 06.2023
- Opened and closed the store while ensuring a clean, ready environment
- Trained and supervised team members to ensure consistent service
- Handled customer payments at the cash register and managed register balances
- Resolved guest concerns professionally and ensured satisfaction
Education
High School Diploma - undefined
Walsh Jesuit High School
01.2023
Skills
- Communication
- Teamwork
- Customer Service
- Problem Solving
- Time Management
- Leadership
- Creativity
- Organization
- Strong Work Ethic
- Flexibility
- Patience and empathy
- Reliability and punctuality
- Cash handling expertise
- Adaptability and resilience
- Quick learner
- Dependability
- Listening skills
- Multitasking
- Relationship building
- Customer engagement
- Cash register operation
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Client documentation
- Behavioral support
Certification
Certified Home Health Aide
Summary of Qualifications
- - Over 2 years of experience in guest-focused and service-oriented roles
- - Strong interpersonal skills with a calm, professional demeanor under pressure
- - Certified Home Health Aide with compassionate support experience
- - Fast learner with a desire for long-term growth in customer service settings
Timeline
Box Office Agent
Caesars Entertainment
07.2025 - 11.2025
Home Health Aide
Dignity Health
09.2024 - 03.2025
Seasonal Packer
Amazon Fulfillment Center
11.2023 - 03.2024
Team Leader
Mitchell’s Ice Cream
02.2022 - 06.2023
High School Diploma - undefined
Walsh Jesuit High School