Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shareece Jenkins

Philadelphia,PA

Summary

Dynamic Shift Manager with a proven track record at Taco Bell Restaurant, excelling in customer service and staff motivation. Skilled in cash handling and employee training, I enhanced team performance and customer satisfaction. Leveraged decision-making and coaching abilities to resolve issues and improve operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Taco Bell Restaurant
12.2014 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Call Center Representative

InfoCision
08.2021 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Diploma -

Penn Foster
Scranton, PA
09.2024

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Team Development
  • Mentoring and Coaching
  • Inventory Control

Certification

Serv safe

Timeline

Call Center Representative

InfoCision
08.2021 - 12.2021

Shift Manager

Taco Bell Restaurant
12.2014 - Current

Diploma -

Penn Foster

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Shareece Jenkins