Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver
Open To Work

Shareekah Fitzgerald

Customer Service
Elizabeth,NJ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Delivery DriverDelivery DriverCabin CleanerPackerCustomer Service Cashier

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

On-SiteRemoteHybrid
Location: Elizabeth, NJ, US
Open to relocation: Yes

Salary Range

44000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

To obtain a security position where I can utilize my skills and experience to contribute to a growing company.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Delivery Driver

TOSHI
Elizabeth, NJ
05.2024 - 11.2024
  • Load, lower, and carry large luxury packages weighing up to 45 pounds.
  • Transport arrangements to hotels and customers’ homes and offices.
  • Safely drive manual-transmission delivery vehicles in various weather conditions, following local traffic laws.
  • Manage time carefully to provide a punctual and friendly service upholding the company brand.
  • Train and coach junior team members on customer service skills and local route navigation.

Delivery Driver

AMAZON
Elizabeth, NJ
11.2021 - 04.2022
  • Obtain orders to pick up and deliver items to customers
  • Set routes using GPS and standard maps.
  • Drive delivery vehicle to pick-up locations, using the shortest and safest route
  • Pick up items from different locations, and safely put them in the delivery vehicles
  • Drive vehicles to drop-off locations.
  • Check customers’ orders to confirm addresses.
  • Deliver packages to customers after verifying recipients

Cabin Cleaner

PROSPECT
Newark, NJ
12.2018 - 04.2020
  • Perform opening/running/Closing duties according to HOB Service Standards.
  • Perform other related duties as assigned by management.
  • To have a clear thinker, remaining calm and resolve problems using good judgment, follow directions thoroughly, work with minimal supervision.
  • Perform daily cleaning functions, like vacuuming, sweeping, mopping, wiping and exterior walks.

Packer

BLUE APRON
Linden, NJ
08.2017 - 05.2018
  • Set and monitored product standard, examining samples of raw products and processing tests, to ensure the quality of all finished products.
  • Supervised and motivated staff and management.
  • Attended monthly safety meetings to ensure machine operational safety.
  • Ensured timely responses in picking and packing of reorders.
  • Disassembled, reassembled and corrected changeover.
  • Maintained counts and lifts, shifts and stock materials and parts.

Customer Service Cashier

ABM Parking Services
Newark, NJ
06.2016 - 07.2017
  • Interacts with the public, customers, and businesses in a problem-solving professional manner, providing accurate information regarding Authority crossings.
  • Handles large sums of money as required and follows policies regarding change funds (banks) and deposits.
  • Processes customer information and transactions using a personal computer using a variety of computer applications including the Microsoft Office Suite, toll collection software, customer service center software and/or other applications.
  • Provides accurate information, researches customer issues, and resolves disputes in a timely manner.

Baggage Handler/ Wheelchair Agent

AIRSERV
Newark, NJ
04.2015 - 05.2016
  • Transferred luggage from the check-in areas to the departure areas.
  • Maintained a friendly, positive approach when dealing with distressed passengers.
  • Handled baggage cautiously from ticket agent to conveyor belt.
  • Informed passengers to having passport/ID and boarding tickets for TSA.
  • Assisting and transporting passengers in a wheelchair to the FIS (Federal Inspection Service) area and after to their assigned gate. from the assigned gate for their arriving flights.
  • Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.

Cashier/ Warehouse Associate

Forman Mills
Elizabeth, NJ
01.2010 - 02.2015
  • Proven record of using the right cash, credit cards, or other types of payment.
  • In-depth knowledge of handling returns and exchanges of goods.
  • Tagged items for price, expiry date and loss prevention.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Maintained knowledge of current promotions, policies regarding payment conflict resolution and exchanges, and security practices.
  • Recommended merchandise based on customer needs.

Packer/Sanitation

Damascus Bakeries
Newark, NJ
10.2012 - 01.2014
  • Transferred feedstock, finished products and equipment throughout the plant physically or with the help of powered equipment.
  • Sorted, categorized, created and packaged up material and products.
  • Examined the product to defects and repairs through with suitable procedures.
  • Performed sanitary inspections and maintained a sterile environment in designated areas.
  • Maintained sanitation, health and safety standards for all tasks in the workplace.

Education

High School Diploma -

Admiral William F. Halsey Leadership Academy
Elizabeth, NJ
06.2011

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Clean MVR

Timeline

Delivery Driver

TOSHI
05.2024 - 11.2024

Delivery Driver

AMAZON
11.2021 - 04.2022

Cabin Cleaner

PROSPECT
12.2018 - 04.2020

Packer

BLUE APRON
08.2017 - 05.2018

Customer Service Cashier

ABM Parking Services
06.2016 - 07.2017

Baggage Handler/ Wheelchair Agent

AIRSERV
04.2015 - 05.2016

Packer/Sanitation

Damascus Bakeries
10.2012 - 01.2014

Cashier/ Warehouse Associate

Forman Mills
01.2010 - 02.2015

High School Diploma -

Admiral William F. Halsey Leadership Academy

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Shareekah FitzgeraldCustomer Service