Summary
Overview
Work History
Education
Skills
Timeline
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Shareen Glaster

Bakersfield

Summary

Human Resources professional with experience in HR management, recruitment, employee relations, and employee training and development. Skilled in training, conflict resolution, and policy implementation. Case management expertise, with a strong background in at-risk families and client advocacy. Known for fostering positive, inclusive work environments and building strong community and organizational partnerships.

Overview

31
31
years of professional experience

Work History

HR Manager

Iconic Designer Fashions
07.2010 - 08.2025
  • Supervised recruitment, hiring, onboarding, and training processes to ensure compliance with company policies and employment laws.
  • Developed and implemented HR policies, performance evaluations, and employee development plans.
  • Provided guidance on employee relations, conflict resolution, and workplace investigations, fostering a positive and inclusive work environment.
  • Managed payroll, benefits administration, and personnel records with accuracy and confidentiality.
  • Partnered with leadership to align workforce planning and staffing needs with organizational goals.

Differential Response Case Manager

Clinica Sierra Vista
08.2007 - 06.2010
  • Delivered intensive case management services to at-risk children, adolescents, and families referred by Child Protective Services (CPS), developing and implementing individualized service plans to promote safety and family stability.
  • Partnered with CPS, schools, and community agencies to connect clients to critical resources including mental health services, housing, education, and healthcare.
  • Assessed family dynamics and strengths, providing counseling, crisis support, and home visits to ensure children remained in safe, nurturing environments.
  • Educated clients on behavioral health, substance abuse, and community resources while maintaining accurate records and progress reports to track client outcomes.

Sr. Program Specialist I

Clinica Sierra Vista
09.2005 - 07.2007
  • Provided comprehensive case management to pregnant and parenting teens, empowering them to achieve educational and personal goals through tailored support and resource navigation.
  • Conducted weekly home visits to deliver family planning education, GED preparation support, mental and behavioral health referrals to foster independence and positive youth development.
  • Coordinated with schools, healthcare providers, and social service organizations to ensure holistic support for adolescent parents and their children.

Customer Service Representative/Researcher

Glaster & Associates Consulting
08.2001 - 08.2005
  • Responded to client inquiries, managed correspondence, and delivered timely resolutions to customer needs while ensuring high-quality service.
  • Conducted research and maintained detailed records to improve organizational efficiency and client service delivery.
  • Leveraged Microsoft Office skills to prepare reports, track data, and maintain documentation for client interactions.

Customer Service Representative

Kaiser Permanente
01.1995 - 07.2001
  • Assisted members in navigating insurance status, billing inquiries, and claims resolution with professionalism and empathy.
  • Collaborated directly with medical staff to update and maintain accurate client records, ensuring seamless patient care and data integrity.
  • Delivered high-quality customer service under strict deadlines, demonstrating strong communication, problem-solving, and conflict resolution skills.
  • Consistently recognized for clear communication and active listening to effectively meet diverse client needs.

Education

Bachelor of Arts - Sociology

California State University
Bakersfield, CA
06.2005

Skills

  • Human Resources Management
  • Recruitment and staffing
  • HR reporting
  • HRIS software
  • Recruitment & Onboarding
  • Employee Relations & Conflict Resolution
  • Case Management
  • Community & Agency Partnerships
  • Customer Service & Client Support
  • Microsoft Office Suite

Timeline

HR Manager

Iconic Designer Fashions
07.2010 - 08.2025

Differential Response Case Manager

Clinica Sierra Vista
08.2007 - 06.2010

Sr. Program Specialist I

Clinica Sierra Vista
09.2005 - 07.2007

Customer Service Representative/Researcher

Glaster & Associates Consulting
08.2001 - 08.2005

Customer Service Representative

Kaiser Permanente
01.1995 - 07.2001

Bachelor of Arts - Sociology

California State University

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