Shareen Hicks
New York,/London
Summary
Results-driven and dependable law graduate and sales professional with over a year of experience negotiating and facilitating complex, high-value transactions. I have a client-centric mindset focused on building relationships and delivering exemplary service in fast-paced, target-driven environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Sales Broker
American Auto Group
New York, United States
03.2022 - Current
- Proficiently sold a wide range of luxury vehicles, ensuring client satisfaction throughout the sales process.
- Assembled purchase orders after final negotiations with selected suppliers and fleet managers, resulting in competitive quotes and substantial cost savings on behalf of clients.
- Maintained repeat business, securing high customer satisfaction and client retention rates as well as having 50 personal clients.
- Managed our professional social media accounts and company website, focused on increasing our online presence and successfully retrieved new customer E-Leads and networking opportunities.
- Collaborated closely with sales team members to develop marketing materials that accurately reflect company ethos.
- Aided in developing a new company CRM software to track personal broker sales, potential deals and easily access finished contracts.
- Reported on department KPIS and identified opportunities to increase sales and efficiency.
Office Administrator
Westminster Enterprises/Saida Mia Ltd
London, UK
02.2020 - 08.2021
- Facilitated rapid business growth through development and implementation of strategic scaling initiatives.
- Established and exceeded key performance targets.
- Persuasively pitched business concepts to investors and stakeholders, including Virgin StartUp.
- Recruited, on-boarded and trained 2 new hires to support company expansion.
- Leveraged technology and data analytics to systematically assess and optimize sales performance, identify new opportunities, and gain key customer insights.
Retail Supervisor
Topshop
London
07.2016 - 01.2021
- Recruited, trained and managed a team of up to 20 sales reps per shift at flagship stores; conducted regular performance reviews.
- Monitored sales metrics, KPIs and operational reports to identify opportunities to drive productivity, increase customer basket size and boost brand loyalty.
- Fostered collaborative work environment by communicating Topshop brand vision; provided feedback and motivation to achieve individual and team goals.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Resolved customer complaints and issues, delivering appropriate solutions and compensation to rebuild satisfaction and loyalty.
Administrative Assistant
Office for National Statistics
London
01.2019 - 01.2020
- Collected and completed government data entry on census information.
- Experienced in using new computer software when receiving census questionnaires whilst managing phone calls and mail in high volumes.
- Displayed a strong sense of priority management, performed at 60'WPM creating correspondence, staff emails and preparing 3 weekly reports for management.
- Responded to customer issues to provide immediate resolution and improve retention.
Legal Assistant
Gupta Law
London
01.2018 - 01.2019
- Assisted with the daily practicalities of legal administration covering immigration documentation, visa applications and foreign papers
- Shadowed attorneys during client interviews, converting complex information into simple and readable form.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Liaised frequently with court staff and government agencies, most frequently with UK Visas and immigration department.
- Coped effectively with pressures and tensions, successfully adhered to a busy work environment and schedule.
Education
Law LLB - Bachelor's of Law
Brunel University
London10.2021
A-Levels -
Hammersmith Academy
01.2017
Skills
- Sales Technique Development
- Report Writing
- Data Organization
- Office Management
- Relationship Building
- Administrative Assistance
- Teamwork and Collaboration
- Telephone Etiquette
- Correspondence Writing
- Local Court Procedures
Certification
- Notary Public- State of New York (Commission expires 2027)
References
References available upon request.
Timeline
Automotive Sales Broker
American Auto Group
03.2022 - Current
Office Administrator
Westminster Enterprises/Saida Mia Ltd
02.2020 - 08.2021
Administrative Assistant
Office for National Statistics
01.2019 - 01.2020
Legal Assistant
Gupta Law
01.2018 - 01.2019
Retail Supervisor
Topshop
07.2016 - 01.2021
Law LLB - Bachelor's of Law
Brunel University
A-Levels -
Hammersmith Academy